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For Companies At a Glance
- Tasks: Lead recruitment, performance management, and develop a high-performing team culture.
- Company: Fast-growing e-commerce business with ambitious expansion plans.
- Benefits: Competitive salary, on-site flexibility, and strategic influence over people processes.
- Why this job: Shape the future of a thriving business and make a real impact on its culture.
- Qualifications: Experience in people management, recruitment, and strong communication skills.
- Other info: Join a supportive leadership team and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a people leader who thrives on building professional, high-performing teams? Can you step into a growth-stage business and create the people infrastructure, processes, and culture that enable rapid scaling? If you’ve answered yes, we want to hear from you.
ABOUT THE ROLE
Our client is a fast-growing, ambitious e-commerce business with operations across the Norfolk region. They’re at a pivotal moment of expansion, with acquisition opportunities and new ventures planned for the next 12 months. To support this growth and professionalise operations, they are now seeking an experienced People & Performance Manager. This is a hands-on, strategic role combining recruitment, performance management, compliance, and process development. You’ll report directly to the Managing Director and work across the entire business — from head office through to multiple warehouse locations — ensuring people, processes, and performance align to deliver strong commercial results. This is not a remote role; you’ll be present on-site and available for cross-site management as needed.
KEY RESPONSIBILITIES
- Recruitment & Onboarding
- Manage end-to-end recruitment — drafting job descriptions, coordinating interviews, and making hires that balance performance and culture fit
- Develop and maintain role profiles and organisational charts as the business expands
- Oversee onboarding and probation processes with clear expectations and objective outcomes
- Performance & Development
- Lead appraisal and performance review processes to drive growth, accountability, and improvement
- Support managers in setting clear objectives and addressing underperformance promptly and professionally
- Identify and coordinate relevant training, maintaining comprehensive appraisal and development records
- Pay, Reward & Benchmarking
- Coordinate salary reviews, ensuring fairness and market competitiveness
- Advise management on pay progression reflecting performance, market conditions, and budget
- Policies, Records & Compliance
- Maintain accurate employee records, contracts, and documentation
- Develop and update people-related policies to ensure compliance and consistency
- Ensure compliance with all employment law, health & safety, and data protection requirements
- Organisation & Process
- Develop accurate accountability charts and ensure team activity reflects current roles
- Identify and implement improvements in people processes and record keeping
- Support development of clear, repeatable systems for recruitment, reviews, and training
- Culture & Accountability
- Help maintain a professional, performance-driven culture built on fairness, respect, and accountability
- Promote company values and encourage high standards of conduct
WHAT WE'RE LOOKING FOR
- Experience & Skills
- Proven people management or operational role experience covering recruitment, performance management, and compliance
- Commercial awareness and confidence balancing fairness with business needs
- Strong communication and interpersonal skills with authority to influence at all levels
- Experience handling sensitive staff issues and driving performance improvement
- Excellent organisational and record-keeping skills with strong attention to detail
- Personal Attributes
- Professional, balanced, and pragmatic with calm, confident approach to challenging situations
- Trusted and discreet with confidential information
- Structured and disciplined, but flexible and willing to 'get stuck in'
- Fair-minded and commercially aware, focused on continuous improvement
- Comfortable saying 'no' when required and explaining your reasoning clearly
- Desirable
- CIPD Level 5+ or related HR qualification
- Background in e-commerce, logistics, or operations environments
WHAT'S ON OFFER
- Competitive salary depending on experience
- On-site base within Norfolk with flexibility to visit multiple locations
- A hands-on role with genuine strategic influence over people and culture
- Opportunity to shape people processes as the business scales through acquisition and organic growth
- A supportive leadership team and the chance to make a real difference in a growing business
ABOUT THE BUSINESS
Our client is a well-established, ambitious e-commerce company operating across the Norfolk region with significant national reach. They’re at an exciting inflection point with substantial growth planned. The business is professionally run, commercially focused, and committed to building a culture where people are developed, performances are managed fairly, and processes enable scale.
HOW TO APPLY
This role is being handled confidentially by Emma at Select Recruitment. If you’re interested, please submit your CV and a brief note on how your experience aligns with the role. Please include your salary expectations. All applications are treated in confidence. Further information about the role and our client will be provided to shortlisted candidates. Contact Emma at Select Recruitment.
People & Performance Manager employer: Select Appointments
Contact Detail:
Select Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People & Performance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce and HR sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their goals. We want to see that you can not only fit in but also help shape their people processes!
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples of how you’ve improved team performance or streamlined processes. Numbers speak volumes, so don’t shy away from sharing metrics that highlight your impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace People & Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of People & Performance Manager. Highlight your experience in recruitment, performance management, and compliance, as these are key areas for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built high-performing teams and created effective people processes in the past.
Showcase Your People Skills: In your application, emphasise your strong communication and interpersonal skills. We want to see how you can influence at all levels and handle sensitive staff issues with confidence.
Be Clear About Your Expectations: Don’t forget to include your salary expectations in your application. This helps us understand your needs and ensures we’re on the same page from the start.
How to prepare for a job interview at Select Appointments
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their culture and growth plans will help you tailor your responses and show that you're genuinely interested in being part of their journey.
✨Prepare for Scenario-Based Questions
Given the hands-on nature of the People & Performance Manager role, expect scenario-based questions. Think about past experiences where you've successfully managed recruitment, performance issues, or compliance challenges, and be ready to discuss them in detail.
✨Showcase Your Strategic Thinking
This role requires a strategic mindset. Be prepared to discuss how you would develop people processes and culture as the company scales. Bring examples of how you've implemented successful strategies in previous roles to demonstrate your capability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, team dynamics, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
