At a Glance
- Tasks: Support customers via email and social media, resolving queries with care and clarity.
- Company: Join Blakely, a beloved retail brand with a vibrant team culture.
- Benefits: Earn £12.71 per hour, enjoy a social team atmosphere, and participate in regular events.
- Other info: Temporary role from October to January 2027, with opportunities during peak trading.
- Why this job: Be part of a nationally recognised lifestyle label and make a real impact.
- Qualifications: Online customer support experience and strong written communication skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
Temporary opportunities available for Blakely, one of Norfolk's biggest retail success stories, and this is your chance to join the team behind the brand. A temporary Customer Service Advisor role means working at the centre of a fast-moving, customer-obsessed operation for a name that people genuinely love, with a team culture to match.
Supporting customers across email and social media, handling delivery enquiries, processing exchanges and vouchers, and working closely with internal teams to resolve any product or shipment issues that come through. It's a role built around clear, thoughtful written communication rather than phone work, which makes it a great fit for someone who knows how to handle customer queries with care and clarity.
If you have online customer support experience and take real pride in the standard of your written communication, you'll be well placed here.
What's on offer:
- £12.71 per hour
- Monday to Friday, 9–5 / Thursday to Monday
- A vibrant, social team with regular events
Join a brand that has grown from a standing start in Norfolk into a nationally recognised lifestyle label, and the culture within the business reflects everything that's driven that energy, creativity, and people who care about what they do. This Customer Service Advisor role starts early October and runs through to January 2027, with peak trading periods offering the chance to really get stuck in.
Customer Service Advisor - Blakely in Norwich employer: Select Appointments
As a Health & Safety Administrator with our client in Thetford, you'll join a well-established and expanding business that values your expertise and attention to detail. With competitive salaries, immediate start opportunities, and a strong focus on employee growth and development, this role offers a unique chance to make a significant impact within the renewable energy and construction sectors. Enjoy the benefits of free on-site parking and the opportunity to work collaboratively across diverse projects while contributing to a company committed to maintaining the highest compliance standards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Blakely in Norwich
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Select Appointments.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Select Appointments. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - Blakely in Norwich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Select Appointments.
How to prepare for a job interview at Select Appointments
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Select Appointments's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Select Appointments offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
