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- Tasks: Provide after-sales support and service to manufacturing customers, handling orders and quotations.
- Company: Join a well-established supplier of manufacturing machinery in the UK and Ireland.
- Benefits: Enjoy a competitive salary, potential for growth, and a supportive work environment.
- Why this job: Perfect for those with a mechanical or electrical background looking to make an impact.
- Qualifications: Strong mechanical/electrical knowledge and experience in technical support or service roles required.
- Other info: Opportunity to progress into sales and contribute new ideas within the company.
The predicted salary is between 24000 - 32000 £ per year.
Location: Office-based
Type: Full-Time, Permanent
Salary: Circa £28,000.00, dependent on experience
We are recruiting on behalf of a well-established supplier of manufacturing machinery, operating across the UK and Ireland.
The Role: This is an office-based position focused on providing after-sales service and support to customers. The role involves a variety of service-related tasks and will suit someone with a mechanical or electrical background, who is confident making decisions and working independently.
Key responsibilities include:
- Providing after-sales service and support to manufacturing customers
- Creating quotations and processing orders for spare parts and services
- Coordinating the delivery and invoicing of parts and service work
- Quoting for preventative maintenance and chargeable work
- Handling service administration tasks as required
- Over time, there is the opportunity to become more involved in the sales of new equipment and projects.
Key Skills & Experience Required:
- Good to strong mechanical and electrical knowledge
- Experience in a similar after-sales, technical support or service administration role
- Ability to think clearly under pressure and solve problems effectively
- Strong organisational and administrative skills
- Able to work autonomously and manage changing priorities
- Comfortable in a customer-facing environment
Desired Strengths:
- Strong common sense, initiative, and a “can-do” attitude
- Willingness to learn and progress within the company
- Good multitasking skills and the ability to prioritise effectively
- Team player who can also work confidently on their own
- Open to learning existing company procedures, while contributing new ideas
- Good communication and negotiation skills
- Ability to provide solutions and ask for support when needed
- Electrical knowledge
- CAD/SolidWorks
If this sounds like your ideal opportunity then get in touch with Jordan at Select Recruitment for more information, or apply now.
After-Sales Technical Support & Service Coordinator employer: Select Appointments
Contact Detail:
Select Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-Sales Technical Support & Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific machinery and equipment that the company supplies. Understanding the products will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your mechanical and electrical knowledge, especially if you have any gaps. Consider reviewing common issues faced in after-sales support to show that you can think critically and solve problems effectively.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved technical issues. This will showcase your ability to work autonomously and handle pressure.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you prioritise tasks and manage multiple responsibilities. This is crucial for the role, so having a clear strategy will impress your potential employers.
We think you need these skills to ace After-Sales Technical Support & Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in after-sales support, technical roles, and any mechanical or electrical knowledge. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work independently. Mention specific examples of how you've successfully handled customer service tasks or technical support in previous roles.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to multitask, and experience in a customer-facing environment. These are key attributes the company is looking for.
Show Enthusiasm for Learning: Express your willingness to learn and adapt within the company. Mention any relevant training or courses you have completed that relate to the role, such as CAD/SolidWorks or electrical knowledge.
How to prepare for a job interview at Select Appointments
✨Showcase Your Technical Knowledge
Make sure to highlight your mechanical and electrical knowledge during the interview. Be prepared to discuss specific experiences where you've applied this knowledge, especially in after-sales or technical support roles.
✨Demonstrate Problem-Solving Skills
Since the role requires clear thinking under pressure, prepare examples of how you've effectively solved problems in past positions. This will show your ability to handle challenges that may arise in a customer-facing environment.
✨Emphasise Organisational Skills
The job involves managing multiple tasks and changing priorities. Share instances where you've successfully organised your workload and prioritised tasks to meet deadlines, showcasing your strong organisational skills.
✨Exhibit a Can-Do Attitude
Employers appreciate candidates with a positive mindset. During the interview, express your willingness to learn and adapt, and share examples of how you've taken initiative in previous roles to contribute positively to your team.
