At a Glance
- Tasks: Lead the urgent treatment centre, ensuring safe and efficient service delivery.
- Company: King's College Hospital, a leading healthcare provider in SE London.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team focused on high-quality, low-cost services.
- Why this job: Make a real difference in patient care and improve health outcomes.
- Qualifications: Strong leadership skills and experience in healthcare management.
The predicted salary is between 60000 - 75000 £ per year.
Base: King’s College Hospital Urgent Treatment Centre, SE London
Accountable to: Director of IT and Operations (Line Manager)
Duration: Interim or Permanent
Hours: Standard full-time hours 37.5 per week on-site, worked flexibly, across the week with some weekend and evening working
On-Call Requirement: Part of senior management remote on-call rota – usually one week in five
Role purpose Part A: To deliver SELDOC UTC services safely, in line with customer KPI requirements and within agreed budgets.
Role purpose Part B: To improve service delivery over time, so that “type 3” cases are routinely discharged within two hours – using the national “four-hour target” as a buffer to address unplanned incidents and surges.
Overview: This is a senior leadership role where the post-holder will take whatever management action is necessary to deliver the role purpose as described. They will work closely with the local leadership team:
- Medical Lead (Dr)
- Clinical Lead (ENP)
- Assistant Service Manager (direct report)
And other local colleagues:
- Care Navigators (part of direct reporting team)
They will also collaborate with members of the SELDOC “central” team:
- Director of IT and Operations
- Medical Director and clinical governance team
- Head of HR and team
- Finance Director and finance team
- Rota team
- IT and data team
Target Outcomes:
- Safe service where risks are appropriately managed
- CQC “good” or better
- Main risks clearly identified and managed
- High patient satisfaction and improved health outcomes, in line with target
- Service KPI goals achieved in line with customer requirements
- 98% of type 3 patients discharged within two hours (delivery timescale to be agreed – notionally, summer 2026)
- 100% of type 3 patients discharged within four hours
- Effective rota planning and delivery (in collaboration with SELDOC Rota team)
- High levels of staff and colleague satisfaction
- Strong collaborative relationships built with customers in the Trust – especially ED colleagues
- Strong/dependable relationships built and nurtured with colleagues across the business, as needed to deliver these outcomes
- Team culture in line with SELDOC values
- Service reports for customer and internal use, complete, accurate and delivered on time (with support from business intelligence team) – to include breach validation reports
- Own staff managed well with clear objectives, development plans and ongoing support
- Ongoing service design “tweaks” to improve performance and patient experience
- Service delivered within agreed budgets
- UTC services which are renowned as high quality and low cost to customer
- Contract extension (long term objective)
- Oversee the mobilisation and operational readiness of new UTC contracts from inception to go-live
- Ensure adherence to safeguarding, infection prevention, and clinical risk management protocols
- Deliver services within agreed budgets while identifying opportunities for cost efficiencies.
- Contribute to the preparation of bids and tenders for new UTC opportunities.
This job description is an outline. The post-holder will be asked to work flexibly in order to support delivery of SELDOC goals and objectives.
Head of UTC - King's College Hospital - SE London employer: Seldoc
At King's College Hospital, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development plans and opportunities for advancement within our senior leadership team. Located in the vibrant SE London area, we provide a supportive culture that values high-quality service delivery while ensuring staff satisfaction and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Head of UTC - King's College Hospital - SE London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Seldoc.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Seldoc.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Seldoc, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Head of UTC - King's College Hospital - SE London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Seldoc.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Seldoc.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Seldoc. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Seldoc. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Seldoc
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Seldoc’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
