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- Tasks: Welcome patients, manage appointments, and ensure a smooth reception experience.
- Company: Join the NHS and be part of a caring healthcare team.
- Benefits: Competitive pay starting at £12.21 per hour with flexible hours.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: 5 GCSEs or equivalent, customer service skills, and a friendly attitude.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 10 - 15 £ per hour.
Base: Opportunities across SW London.
Contact: Theresa Dudley – Theresa.dudley@nhs.net
Accountable to: Shift Manager
Key working relationships: Shift supervisor, duty doctors, and Operations managers
Hours of Work: Zero hours contract - see times below
Pay rate: Starting at £12.21 per hour
Job summary: To be responsible for reception duties, being point of contact for patients arriving at the SELDOC Healthcare Out of Hours (OOH) bases, being friendly and courteous manner, exercising discretion and confidentiality at all times and dealing with queries and making sure the appointment system operates efficiently.
Key duties and responsibilities:
- Ensuring that the site is open and ready for the start of the shift and locking the site up securely at the close of a shift.
- Setting up equipment and paperwork ready for the arrival of both Doctors and patients.
- To welcome all patients who attend SELDOC Healthcare bases in a courteous and professional manner.
- To operate the appointment system for patients required to attend SELDOC Healthcare bases.
- To answer enquiries, ensuring that these are dealt with promptly, prioritising urgent calls and recording and passing on accurate and timely messages.
- To accurately review Adastra computer database systems.
- To safeguard all SELDOC Healthcare’s equipment and property securely at the end of each shift.
- To report any potential hazards/risks immediately to the Shift Manager.
- To work with patients to provide feedback on the services they have received, as requested.
- To ensure the waiting room is maintained with up to date notices and information.
- To carry out ad hoc general office administrative and house-keeping duties as requested by the supervisor or management staff to help ensure the smooth running of the office, when there are ‘slack periods’.
Corporate responsibilities:
- To complete/attend all Mandatory training for the role as identified by the organisation.
- To carry out the role in line with SELDOC Healthcare Operating Policies and procedures.
- To work as part of the team to ensure a positive and productive team environment is developed and maintained at all times.
- To report incidents and complete documentation as required.
- To support colleagues in ensuring operational and management cover is available across all work streams.
- To maintain patient and staff confidentiality at all times.
Other duties: This job description is an outline only and is not definitive or restrictive in any way. It may be reviewed and amended in light of changing circumstances following consultation with the post holder.
Working Hours:
- Friday: 19:45-00:14
- Saturday: 18:45-00:14
- Sunday: 18:45-00:14
Education/Qualifications:
- 5 GCSE/NVQ or equivalent
- Customer Service Qualification
- A levels
Experience:
- Experience working with databases
- Experience with customer service in Health or Health allied industry
- Dealing with demanding customers
- Working with confidential, sensitive information in NHS setting
Knowledge:
- Working knowledge of Microsoft and Office Software and/or databases for patients records/information
- Good telephone manner
- General Practice processes, services
Qualities and Skills:
- Excellent written, verbal and non-verbal communication
- Able to work to high standards
- Able to follow protocols
- Ability to prioritise own workload
- Able to work under pressure while maintaining the required standards
- Ability to work in a multidisciplinary team
Other:
- Ability to work respecting equality and diversity requirements with colleagues and patients
- Ability to cover shifts at short notice at other sites
- Flexible approach to tasks
Bank Receptionist (NHS) in London employer: SELDOC Healthcare
Contact Detail:
SELDOC Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist (NHS) in London
✨Tip Number 1
Get to know the NHS and SELDOC Healthcare! Familiarise yourself with their values and services. This will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Bank Receptionist, you'll be the first point of contact for patients. Role-play with friends or family to get comfortable with handling queries and providing information in a friendly manner.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the work environment, which can really help you stand out in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying!
We think you need these skills to ace Bank Receptionist (NHS) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Bank Receptionist role. Highlight your relevant experience in customer service and working with sensitive information, as these are key for us at SELDOC Healthcare.
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and staff, let your written communication shine! Use clear and professional language, and don’t forget to proofread for any typos or errors.
Be Personable: We love a friendly vibe! In your application, convey your ability to be courteous and approachable. Share examples of how you've handled demanding customers or tricky situations in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SELDOC Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Receptionist at SELDOC Healthcare. Familiarise yourself with the key duties like managing the appointment system and handling patient queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with patients, be prepared to discuss your previous customer service experience. Think of specific examples where you handled difficult situations or provided excellent service. This will demonstrate your ability to remain calm and professional under pressure.
✨Practice Common Interview Questions
Anticipate questions related to confidentiality, teamwork, and working under pressure. Prepare answers that highlight your skills and experiences relevant to these areas. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.