At a Glance
- Tasks: Lead the urgent treatment centre, ensuring safe and efficient service delivery.
- Company: King's College Hospital, a leading healthcare provider in SE London.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on improving health outcomes and patient satisfaction.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Proven management experience in healthcare and strong leadership abilities.
The predicted salary is between 60000 - 75000 £ per year.
Base: King’s College Hospital Urgent Treatment Centre, SE London
Accountable to: Director of IT and Operations (Line Manager)
Duration: Interim or Permanent
Hours: Standard full-time hours 37.5 per week on-site, worked flexibly, across the week with some weekend and evening working
On-Call Requirement: Part of senior management remote on-call rota – usually one week in five
Role purpose
- To deliver SELDOC UTC services safely, in line with customer KPI requirements and within agreed budgets.
- To improve service delivery over time, so that “type 3” cases are routinely discharged within two hours – using the national “four-hour target” as a buffer to address unplanned incidents and surges.
Overview
This is a senior leadership role where the post-holder will take whatever management action is necessary to deliver the role purpose as described. They will work closely with the local leadership team:
- Medical Lead (Dr)
- Clinical Lead (ENP)
- Assistant Service Manager (direct report)
And other local colleagues:
- Care Navigators (part of direct reporting team).
They will also collaborate with members of the SELDOC “central” team including:
- Director of IT and Operations
- Medical Director and clinical governance team
- Head of HR and team
- Finance Director and finance team
- Rota team
- IT and data team
Target Outcomes
- Safe service where risks are appropriately managed
- CQC “good” or better
- Main risks clearly identified and managed
- High patient satisfaction and improved health outcomes, in line with target
- Service KPI goals achieved in line with customer requirements
- 98% of type 3 patients discharged within two hours (delivery timescale to be agreed – notionally, summer 2026)
- 100% of type 3 patients discharged within four hours
- Effective rota planning and delivery (in collaboration with SELDOC Rota team)
- High levels of staff and colleague satisfaction
- Strong collaborative relationships built with customers in the Trust – especially ED colleagues
- Strong/dependable relationships built and nurtured with colleagues across the business, as needed to deliver these outcomes
- Team culture in line with SELDOC values
- Service reports for customer and internal use, complete, accurate and delivered on time (with support from business intelligence team) – to include breach validation reports
- Own staff managed well with clear objectives, development plans and ongoing support
- Ongoing service design “tweaks” to improve performance and patient experience
- Service delivered within agreed budgets
- UTC services which are renowned as high quality and low cost to customer
- Contract extension (long term objective)
- Oversee the mobilisation and operational readiness of new UTC contracts from inception to go-live
- Ensure adherence to safeguarding, infection prevention, and clinical risk management protocols
- Deliver services within agreed budgets while identifying opportunities for cost efficiencies.
- Contribute to the preparation of bids and tenders for new UTC opportunities.
This job description is an outline. The post-holder will be asked to work flexibly in order to support delivery of SELDOC goals and objectives.
Head of UTC - King's College Hospital - SE London employer: SELDOC Healthcare
At King's College Hospital, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing professional development opportunities and a supportive culture that values each team member's contributions. Located in the vibrant SE London area, we provide a unique chance to make a meaningful impact in healthcare while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Head of UTC - King's College Hospital - SE London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know about urgent treatment centres. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching SELDOC and King’s College Hospital. Understand their values and recent developments. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've improved service delivery or managed teams effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Head of UTC - King's College Hospital - SE London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of UTC role. Highlight your relevant experience in service delivery and management, especially in urgent care settings. We want to see how your skills align with our goals at SELDOC!
Showcase Leadership Skills:This is a senior leadership position, so don’t hold back on showcasing your leadership experience. Share examples of how you've successfully managed teams and improved service delivery in previous roles. We love to see strong leaders who can inspire others!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at SELDOC Healthcare
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Understand the key performance indicators (KPIs) and how they relate to service delivery. Brush up on the national four-hour target and be ready to discuss how you would ensure type 3 patients are discharged within two hours.
✨Show Leadership Skills
This is a senior leadership role, so be prepared to demonstrate your management style. Think about examples where you've successfully led a team or improved service delivery. Highlight your experience in building collaborative relationships with various stakeholders, especially in a healthcare setting.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios related to managing risks, improving patient satisfaction, or handling unexpected surges in patient numbers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready. Inquire about the current challenges the UTC faces or how success is measured in this role. This shows your genuine interest and helps you gauge if the position aligns with your career goals.
