At a Glance
- Tasks: Lead daily store operations and ensure a fantastic customer experience.
- Company: Join Selco Builders Warehouse, a supportive and inclusive workplace.
- Benefits: Enjoy discounts, enhanced family leave, and career development opportunities.
- Other info: Fast-paced environment with great colleagues and growth potential.
- Why this job: Make a real impact while inspiring and leading a dynamic team.
- Qualifications: Experience in retail management and a passion for teamwork.
The predicted salary is between 32400 - 39600 £ per year.
- Deputy Manager
- What You'll Be Doing
Driving Operational Excellence : Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times.
- Implement store operations strategy to support sales growth and a great customer experience.
- Ensure store labour is effectively deployed within budget to meet service and trading needs.
- Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance.
- Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained.
- Leading People & Culture
- Inspire, support, and challenge your team to deliver their best through clear direction and coaching.
- Foster a positive, collaborative team culture—lead by example and live Selco's values every day.
- Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews.
- Empower colleagues to make decisions, encouraging ownership and accountability at all levels.
- Recognise great performance and support your team through change with strong communication and clarity.
- Delivering for Our Customers
- Set the tone for outstanding service, aligned with our value of being brilliant for our customers.
- Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs.
- Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service.
- Safety & Security First
- Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely.
- Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate.
- Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures.
- Be the primary first aider when on duty.
- Rewards & Benefits
At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:
- Work-Life Balance & Extras
- Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
- Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast - Start your day right with access to our in-store and office pantries.
- Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
- Refer a Friend Bonus - Earn a bonus when someone you refer joins our team!
- Financial Benefits
- Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
- Early Pay - Access your earned wages before payday when you need them.
- Profit-Based Bonus Scheme - Up to 25% of salary annually based on performance.
- Sharesave Scheme - Save from just £5 a month with the option to become a Grafton Group Plc shareholder.
- Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, and more.
- Health & Wellbeing
- Private Medical Insurance - Coverage for private health treatments.
- Health Cash Plan - Claim cashback on medical treatments such as dental, optical, and prescriptions, with access to video GP consultations.
- Employee Assistance Programme - Free, confidential support including counselling and legal guidance.
- Life Assurance - Protection for your loved ones.
- Gym Discounts - Save up to 25% at health clubs nationwide.
- Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice.
About Us
Looking to build a career with a company that’s proud to support the nation’s tradespeople?
At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to‑earth individuals who bring a positive, team‑first attitude to everything they do!
We’re a well‑established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future.
It’s a busy, fast‑paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package.
We’re committed to being a truly inclusive employer.
That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience.
Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.
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Deputy Manager in Hurley employer: Selco
At Selco Builders Warehouse, we pride ourselves on being an excellent employer, offering a vibrant work culture that values collaboration and personal growth. As a Deputy Manager, you'll enjoy a comprehensive benefits package, including enhanced family leave pay, career development opportunities, and a strong commitment to health and safety, all while working in a supportive environment that champions the tradespeople of the nation.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Hurley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Selco, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Selco!
We think you need these skills to ace Deputy Manager in Hurley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Selco, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Selco and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Selco that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Selco
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
