At a Glance
- Tasks: Join a team delivering excellent customer service and making timely multi-drop deliveries.
- Company: Selco Builders Warehouse, a supportive employer for tradespeople.
- Benefits: Enjoy discounts, paid volunteer leave, enhanced family pay, and career development opportunities.
- Other info: Inclusive workplace prioritising health and safety, with excellent growth potential.
- Why this job: Be part of a dynamic team in a fast-paced environment with great colleagues.
- Qualifications: Must have an up-to-date driving licence and a positive team-first attitude.
The predicted salary is between 22050 - 26950 £ per year.
- Working as part of a team providing excellent customer service wherever there is interaction with one of our customers
- Possessing an up to date Driving licence
- Carrying out multi drop deliveries to our customers in a safe and timely manner
- Adhering to all legislative requirements
- The hours for this role are 45 per week
At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:
- Work-Life Balance & Extras
- Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
- Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast - Start your day right with access to our in-store and office pantries.
- Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
- Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!
- Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
- Early Pay - Access your earned wages before payday when you need them.
- Profit-Based Bonus Scheme - We work hard and celebrate success with yearly bonuses.
- Performance Based Bonus Scheme - Earn up to £150 a month based on your personal performance.
- Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
- Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions.
Plus, access video consultations with a GP.
- Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
- Life Assurance - Protection for your loved ones should the unexpected happen.
- Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
- Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
About Us
Looking to build a career with a company that's proud to support the nation's tradespeople?
At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!
We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future.
It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.
We're committed to being a truly inclusive employer.
That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience.
Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.
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Read more in Southall employer: Selco Builders Warehouse
At Selco Builders Warehouse, we pride ourselves on being an excellent employer that values our team members and fosters a positive work culture. With a strong focus on employee growth through apprenticeships and career development opportunities, we ensure that our colleagues are supported both personally and professionally. Located in a fast-paced environment, we offer a comprehensive benefits package that includes work-life balance initiatives, health and wellbeing support, and financial incentives, making Selco a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Southall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selco Builders Warehouse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selco Builders Warehouse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more in Southall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selco Builders Warehouse:Your cover letter is your chance to shine! Tell us why you want to work at Selco Builders Warehouse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selco Builders Warehouse!
How to prepare for a job interview at Selco Builders Warehouse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
