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- Tasks: Manage customer issues in a fast-paced environment and ensure top-notch service delivery.
- Company: Join Selco Builders Warehouse, a supportive and inclusive workplace for tradespeople.
- Benefits: Enjoy discounts, enhanced family leave, paid volunteer time, and career development opportunities.
- Other info: Flexible hours with great growth potential in a vibrant work culture.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Customer service skills and teamwork experience are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Experience of managing issues and problems in a busy commercial environment for business-critical processes. Demonstrable experience of dealing with customers and stakeholders at all levels. Experience of working to strict SLA’s and escalating as appropriate. Demonstrate strong teamwork ethics, working effectively with all other members of our support teams and third-party service providers to achieve the required levels of support to the business. Professional, flexible, receptive, informed, and positive at all times to ensure the delivery of a “world class” service. Customer service orientated skills essential. The contracted hours for this role are 37.5 per week.
Rewards & Benefits
- Colleague Discount– Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
- Holiday Buy Scheme– Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave– Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay– Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast– Start your day right with access to our in-store and office pantries.
- Apprenticeships & Career Development– Learn, grow, and take your career to the next level.
- Refer a Friend Bonus– Know someone great? Earn a bonus when they join our team.
Financial Benefits
- Enhanced Pension Scheme– We match every 1% above the statutory 5% that you contribute.
- EarlyPay– Access your earned wages before payday when you need them.
- Profit-Based Bonus Scheme– We work hard and celebrate success with quarterly and yearly bonuses.
- ShareSave Scheme– Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
- Retail & Leisure Discounts– Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
Health & Wellbeing
- Health Cash Plan– We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
- Employee Assistance Programme– Free and confidential support, including counselling, financial guidance, and legal advice.
- Life Assurance– Protection for your loved ones should the unexpected happen.
- Gym Discounts– Save up to 25% at hundreds of health clubs nationwide.
- Cycle to Work Scheme– Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
About Us
Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down‑earth individuals who bring a positive, team‑first attitude to everything they do! We’re a well‑established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast‑paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package. We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.
Service Desk Analyst employer: Selco Builders Warehouse
Contact Detail:
Selco Builders Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Selco Builders Warehouse on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Desk Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've dealt with tough situations or escalated issues effectively. We want to see how you handle pressure and keep that positive attitude!
✨Tip Number 3
Show off your teamwork skills! Be ready to discuss how you've collaborated with others in previous roles. Highlighting your ability to work well with support teams and third-party providers will definitely catch our eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Selco Builders Warehouse.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in managing issues and working with customers, as well as any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Teamwork Skills: Since teamwork is key for us, don’t forget to mention your experiences working with others. Share examples of how you've collaborated with colleagues or third-party providers to deliver top-notch support. We love a good team player!
Be Professional and Positive: In your application, reflect the professional and positive attitude we value at Selco. Use a friendly tone and show your enthusiasm for providing world-class service. We’re looking for candidates who are not just skilled but also bring a great vibe to the workplace!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Selco Builders Warehouse!
How to prepare for a job interview at Selco Builders Warehouse
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Desk Analyst. Familiarise yourself with common issues faced in a busy commercial environment and how to manage them effectively. Brush up on your knowledge of SLAs and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples that highlight your experience dealing with customers and stakeholders. Think of specific instances where you went above and beyond to resolve an issue or improve a customer's experience. This will demonstrate your commitment to delivering a 'world class' service.
✨Teamwork Makes the Dream Work
Emphasise your ability to work well within a team. Be ready to share examples of how you've collaborated with colleagues or third-party service providers to achieve common goals. Highlighting your teamwork ethics will show that you're a great fit for their supportive environment.
✨Stay Positive and Flexible
During the interview, maintain a positive attitude and be open to discussing various scenarios. Employers appreciate candidates who can adapt to changing situations and remain professional under pressure. Show them that you’re not just capable but also enthusiastic about contributing to their team!