What You'll Be Doing
Driving Operational Excellence
Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times
Implement store operations strategy to support sales growth and a great customer experience
Ensure store labour is effectively deployed within budget to meet service and trading needs
Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance
Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained
Leading People & Culture
Inspire, support, and challenge your team to deliver their best through clear direction and coaching
Foster a positive, collaborative team culture-lead by example and live Selco's values every day
Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews
Empower colleagues to make decisions, encouraging ownership and accountability at all levels
Recognise great performance and support your team through change with strong communication and clarity
Delivering for Our Customers
Set the tone for outstanding service, aligned with our value of being brilliant for our customers
Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs
Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service
Safety & Security First
Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely
Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate
Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures
Be the primary first aider when on duty
Rewards & Benefits
At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:
Work-Life Balance & Extras
Colleague Discount - Enjoy discounts at ...
Deputy Manager in Harrow employer: Selco Builders Warehouse
At Selco Builders Warehouse, we pride ourselves on being an excellent employer that values our team members and fosters a positive work culture. With a strong focus on employee growth through apprenticeships and career development opportunities, we ensure that our colleagues are supported both personally and professionally. Located in a fast-paced environment, we offer a comprehensive benefits package that includes work-life balance initiatives, health and wellbeing support, and financial incentives, making Selco a rewarding place to build your career.
