At a Glance
- Tasks: Support stores and customers with credit applications and manage accounts effectively.
- Company: Join Selco Builders Warehouse, a leader in supporting tradespeople across the UK.
- Benefits: Enjoy discounts, enhanced family leave, and a fantastic rewards package.
- Other info: Be part of an inclusive team that values your contributions and growth.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in credit control and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 € per year.
What You'll Be Doing
- Support stores and customers with credit account applications/queries including credit checks and set credit limits ensuring compliance with company policies, relevant legislation and third-party policies so that insured debts are compliant.
- Monitor and manage customer accounts including proactive debt collection (via all forms of communication) and escalating accounts to debt collection or legal action where necessary.
- Provide a professional and effective credit control service for the various stakeholders and build relationships with the stores so that we are better equipped to support credit accounts.
- Collaborate as a team to resolve account issues, improve customer experience, and deliver process improvements across the function.
- Any other ad hoc duties to support the Support Centre functions.
- To undertake any other duties, activities, projects outside their job role that may be assigned to you from time to time, to support the needs of the business.
What You'll Need
- Previous experience within credit control.
- Organisation skills, the ability to manage multiple accounts and prioritise tasks in a fast-paced environment.
- Excellent understanding of credit management principles and financial processes.
- Effective communication skills for liaising with external and internal stakeholders.
- Experience in a high-volume, multi-site, or retail environment.
Rewards & Benefits
At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:
- Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
- Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast - Start your day right with access to our in-store and office pantries.
- Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
- Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!
- Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
- EarlyPay - Access your earned wages before payday when you need them.
- Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses.
- ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
- Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
- Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
- Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
- Life Assurance - Protection for your loved ones should the unexpected happen.
- Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
- Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
About Us
Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!
We're a well-established name in the industry with a strong store network across the UK - and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.
We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive - regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.
Credit Controller in Birmingham employer: Selco Builders Warehouse
At Selco Builders Warehouse, we pride ourselves on being an excellent employer that values our colleagues and their contributions. With a strong focus on work-life balance, career development opportunities, and a comprehensive benefits package, including enhanced family leave and health cash plans, we create an environment where employees can thrive. Our inclusive culture and commitment to supporting the nation's tradespeople make Selco a rewarding place to build your career as a Credit Controller.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Selco Builders Warehouse, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to credit control and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Credit Controller in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your previous experience in credit control and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Effective communication is key in this role. In your application, give examples of how you've successfully liaised with stakeholders in the past. We love seeing candidates who can build relationships just like we do!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Selco Builders Warehouse
✨Know Your Credit Control Basics
Before the interview, brush up on your understanding of credit management principles and financial processes. Be ready to discuss how you've applied these in previous roles, especially in a fast-paced environment.
✨Showcase Your Organisation Skills
Prepare examples that highlight your ability to manage multiple accounts and prioritise tasks effectively. Think of specific situations where you successfully juggled various responsibilities and how you ensured compliance with company policies.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've built relationships with stakeholders and resolved account issues in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to debt collection and customer account management. Think through how you would handle difficult situations, such as escalating accounts to legal action, while maintaining professionalism.
