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- Tasks: Support Portfolio Managers and Analysts with cutting-edge technology and cloud services.
- Company: Leading global hedge fund known for engineering excellence and innovative solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Join a fast-paced team and make a real impact in the finance tech world.
- Qualifications: Degree in Computer Science or related field; strong Linux and Python skills required.
- Other info: Collaborative culture with exposure to investment workflows and advanced technologies.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our client is a leading global multi‑strategy hedge fund, recognised for its world‑class technology organisation and its commitment to solving complex problems through engineering excellence. They are looking for a talented Technical Support Engineer who thrives in a fast‑paced, technically sophisticated environment and enjoys working directly with front‑office users.
As a Technical Support Engineer, you will play a crucial role in supporting Portfolio Managers and Analysts, ensuring they are fully enabled across a broad range of platform and cloud services. This business‑facing role provides exposure to investment workflows, trading systems, analytics teams and core infrastructure groups. You will become an expert in the firm’s technology stack, help users adopt modern engineering practices, and drive improvements across automation, workflow tooling and incident response. Collaboration sits at the heart of this role, and you will work closely with engineering, data and platform teams to deliver scalable, reliable, high‑quality solutions.
Key Responsibilities- Act as the primary technical point of contact for Portfolio Managers and Analysts, providing high‑touch support, training and guidance across the firm’s platform services and infrastructure.
- Guide developers and researchers on how to use AWS, Airflow, Coder, Jenkins, Kubernetes, Terraform and other internal tools to build, test, deploy and operate their workloads.
- Partner with analytics and engineering teams to automate data workflows, enhance knowledge bases and promote best practices in data‑driven development.
- Connect stakeholders across the firm to identify solutions, champion platform enhancements and share knowledge globally.
- Deliver proactive incident management and high‑quality service support, ensuring rapid issue resolution and continuous improvement of operational processes.
- Bachelor's degree in Computer Science, Engineering, Mathematics, Finance or equivalent professional experience.
- Strong knowledge of Linux operating systems and proficiency in Python.
- Demonstrated ability in troubleshooting, analytical problem‑solving and clear stakeholder communication.
- Familiarity with cloud technologies, automation concepts and databases, with an eagerness to broaden technical skills.
- Bonus experience: working in a hedge fund or investment bank, exposure to messaging systems such as Kafka or RabbitMQ, experience with CTRM or ETRM platforms, and scripting skills in Python, Bash or PowerShell.
Technical Support Engineer employer: Selby Jennings
Contact Detail:
Selby Jennings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the hedge fund on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or GitHub with projects related to AWS, Python, or any of the tools mentioned, make sure to highlight them. It’s a great way to demonstrate your expertise beyond just words.
✨Tip Number 3
Prepare for the technical interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you solved complex problems, especially in fast-paced environments. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Engineer. Highlight your experience with Linux, Python, and any cloud technologies you've worked with. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and any relevant experience in fast-paced environments.
Showcase Your Technical Skills: In your application, be sure to highlight your technical expertise, especially with tools like AWS, Jenkins, and Kubernetes. We love seeing candidates who can demonstrate their knowledge and eagerness to learn more about modern engineering practices.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy to do!
How to prepare for a job interview at Selby Jennings
✨Know Your Tech Stack
Make sure you’re well-versed in the technologies mentioned in the job description, like AWS, Kubernetes, and Python. Brush up on your knowledge of Linux operating systems too, as this will be crucial for troubleshooting during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical problem-solving abilities.
✨Communicate Clearly
Since this role involves working closely with Portfolio Managers and Analysts, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively with stakeholders who may not have a technical background.
✨Emphasise Collaboration
Be ready to talk about your experience working in teams, especially in fast-paced environments. Highlight any instances where you’ve partnered with engineering or analytics teams to drive improvements or automate workflows, as collaboration is key in this role.
