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For Companies At a Glance
- Tasks: Support traders and engineers by resolving platform issues and ensuring system reliability.
- Company: A fast-growing hedge fund in the heart of London.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in finance technology.
- Qualifications: Strong problem-solving skills and experience with Linux and cloud environments.
- Other info: Entry-level position with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Our client, a rapidly growing Hedge fund, is looking for a Platform Support Engineer for their London office. You would be collaborating with traders, quant researchers, and senior engineers, ensuring stability, reliability, and responsiveness across their technology stack. You will own the support workflow: investigating, categorizing, and resolving operational issues while escalating effectively when deeper expertise is required.
Your future role
- Serve as the first point of contact for infrastructure and platform-related issues.
- Monitor alerts, logs and dashboards; respond promptly to incidents.
- Perform initial investigation, triage and resolution where possible.
- Escalate complex issues to the relevant senior engineers, providing clear context.
- Handle user requests (onboarding, permissions, environment setup, resource allocation).
Qualifications / Skills
- Strong troubleshooting mindset with structured problem-solving.
- Solid experience with Linux systems, networking fundamentals and cloud environments (AWS preferred).
- Familiarity with monitoring tools (e.g., CloudWatch, Prometheus, Datadog, ELK).
- Knowledge of CI/CD pipelines, container platforms (Docker, Kubernetes) and scripting (Python, Bash, etc.).
- Clear, calm communication with both technical and non-technical stakeholders.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance
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Platform Support Engineer (London) employer: Selby Jennings
Contact Detail:
Selby Jennings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Support Engineer (London)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at hedge funds or tech companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Get your hands dirty with practical skills. Brush up on your Linux systems and cloud environments, especially AWS. The more you know, the more confident you'll feel during interviews!
✨Tip Number 3
Practice your troubleshooting skills. Set up mock scenarios where you have to resolve issues or respond to incidents. This will help you think on your feet and impress interviewers with your problem-solving mindset.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with potential employers. Don’t miss out on the chance to land that Platform Support Engineer role!
We think you need these skills to ace Platform Support Engineer (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux systems, networking, and cloud environments. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Platform Support Engineer role and how your troubleshooting mindset can contribute to our team. Keep it clear and concise, and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing structured problem-solving in action, so share specific instances where you’ve made a difference in a tech environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Selby Jennings
✨Know Your Tech Stack
Make sure you brush up on your knowledge of Linux systems, networking fundamentals, and cloud environments like AWS. Familiarity with monitoring tools such as CloudWatch or Prometheus will definitely give you an edge. Be ready to discuss how you've used these technologies in past experiences.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your structured problem-solving approach. Think of specific examples where you've successfully resolved operational issues or triaged incidents. This will showcase your strong troubleshooting mindset, which is crucial for the role.
✨Communicate Clearly
Since you'll be interacting with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, focus on clear and calm communication to show that you can bridge the gap between different teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's technology stack and support workflow. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Plus, it demonstrates your proactive approach to understanding the position better.
