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- Tasks: Support and enhance end-user computing environments, focusing on seamless user experiences.
- Company: Join a leading global investment manager known for innovation and collaboration.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a tech-driven team that impacts trading and research through cutting-edge solutions.
- Qualifications: Strong knowledge of Windows 10/11, Microsoft 365, and AV systems required.
- Other info: Ideal for tech-savvy individuals eager to drive adoption of collaboration tools.
The predicted salary is between 36000 - 60000 £ per year.
A leading global quantitative and systematic investment manager is looking for an End User Computing Analyst to join their Global Infrastructure Team. This firm operates across a range of liquid asset classes, using a technology- and data-driven approach to deliver strong returns through collaboration and innovation.
In this role, you will be supporting and enhancing the end-user computing environment, working across virtual desktops, Microsoft 365, Teams, Surface Hubs, and AV technologies. Your focus will be on delivering seamless user experiences to support core business functions such as trading, research, and data operations.
- Configure and support Windows 10/11 environments, ensuring security, performance, and reliability.
- Manage automated Windows builds using Autopilot, Intune, and scripting frameworks.
- Administer Microsoft Teams, including Teams Rooms and AV integration.
- Manage device policies, compliance, and patching through Intune.
- Provide 2nd- and 3rd-line support across desktop and VDI platforms (Citrix, VMware).
- Troubleshoot and maintain AV solutions including Surface Hubs and conferencing systems.
- Drive adoption and training around collaboration tools and desktop tech.
Strong technical knowledge of Windows 10/11, Intune, Entra ID, and PowerShell is required, along with a deep understanding of Microsoft 365 and Teams administration. Familiarity with AV and conferencing systems is also essential, as well as strong troubleshooting skills across hardware, software, networking, and security.
ITIL Service Analyst (Home Based) (remote) employer: Selby Jennings
Contact Detail:
Selby Jennings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Service Analyst (Home Based) (remote)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Intune, and Microsoft Teams. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the ITIL and end-user computing fields. Join relevant online forums or LinkedIn groups where you can engage with others and learn about industry trends, which could give you an edge during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed or supported end-user environments. Be ready to share specific examples of how you've improved user experiences or resolved complex technical issues.
✨Tip Number 4
Research the company’s culture and values, especially their focus on collaboration and innovation. Tailor your conversation during interviews to reflect how your personal values align with theirs, showcasing your enthusiasm for contributing to their team.
We think you need these skills to ace ITIL Service Analyst (Home Based) (remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the ITIL Service Analyst role. Focus on your technical knowledge of Windows 10/11, Microsoft 365, and any experience with AV technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to enhance user experiences. Mention specific examples of how you've supported end-user computing environments in the past.
Highlight Technical Skills: In your application, emphasise your proficiency with tools like Intune, Autopilot, and PowerShell. Provide examples of how you've used these tools to manage device policies or troubleshoot issues.
Showcase Problem-Solving Abilities: Include instances where you've successfully resolved complex technical issues, particularly in desktop and VDI platforms. This will demonstrate your strong troubleshooting skills and ability to support core business functions.
How to prepare for a job interview at Selby Jennings
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11, Intune, and Microsoft 365 during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical proficiency.
✨Understand the Company’s Focus
Research the firm’s approach to investment management and their emphasis on technology and data. Being able to articulate how your role as an ITIL Service Analyst fits into their broader goals will show that you are aligned with their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in troubleshooting AV solutions and managing device policies. Practise articulating your thought process when faced with hypothetical scenarios related to end-user computing.
✨Demonstrate Collaboration Skills
Since the role involves driving adoption of collaboration tools, be ready to discuss your experience working in teams and how you’ve facilitated training or support for users. Highlight any successful initiatives you've led that improved user experiences.
