At a Glance
- Tasks: Manage customer interactions and ensure top-notch service in a fast-paced environment.
- Company: Sekura Global is a leader in innovative loss prevention solutions for major retailers.
- Benefits: Join a dynamic team with opportunities for growth and a vibrant work culture.
- Other info: Work based in Colchester with a focus on teamwork and customer satisfaction.
- Why this job: Be the voice of the customer and help shape an exceptional customer experience.
- Qualifications: 2+ years in customer service, strong communication skills, and a positive attitude required.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experiencedCustomer Service Representativeto join our team. This position will be based in our Colchester office with primary responsibility to provide excellent customer experience by managing customer samples, orders, and dispatches through 3PL providers. To succeed in this position, you will be able to work in a fast-paced environment, be self-motivated, quick-thinking, and highly detail-oriented, with outstanding customer service and presentation skills.
- Process customer quotes and orders using SAP
- Send order confirmations and communicate accurate shipping dates
- Monitor inventory against customer forecasts and elevate potential issues
- Provide customers with regular and accurate order updates
- Coordinate with 3PL providers to manage outbound deliveries, quality control, and issue resolution
- Obtain courier and freight costs as required
- Arrange shipments, including booking deliveries with customers and managing third-party logistics portals
- Liaise with couriers and freight forwarders to manage deliveries and resolve queries
- Obtain and provide Proof of Delivery (POD) documentation
- Respond to customer enquiries via email and telephone in a timely manner
- Manage the customer samples process, including shipping, stock control, and reporting
- Process returns, refunds, and exchanges
- Maintain accurate records across internal systems
- Monitor shared inboxes, prioritising and escalating queries where necessary
- Build strong relationships with internal teams and external customers
- Generate reports using SAP and Excel as required
Qualifications and Experience Include:
2+ years prior customer service experience (business to business with inventory-based product).
- Extensive account management and order processing experience including experience balancing multiple tasks and customer needs simultaneously.
- Self-motivated with a positive can-do attitude and the ability to be flexible in a fast-paced dynamic environment.
- Team player with ability to work well with customers and colleagues at all levels.
- Highly organized with strong attention to detail.
- Outstanding English written and verbal communication skills.
- Intermediate level experience with SAP, Microsoft Outlook, Excel, Word and PowerPoint.
- Knowledge of logistics and supply chain processes, including international shipping (advantageous)
- Authorization to work indefinitely in the UK without restrictions or sponsorship.
Sekura Global is an expert provider of loss prevention solutions specialing in security tags. We partner with topretail customers to develop innovative, easy to use products that offer a high level of product protection and peace of mind. We have offices and warehouses in Australia, the UK, Germany, and North America, with our headquarters based in the UK. We pride ourselves on being responsive and nimble, taking a dynamic approach to combatting retail crime worldwide.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
Get in touch to explore career opportunities with Sekura, where you can be part of a dynamic team that is reshaping the retail security industry.
Customer Service Representative in Colchester employer: Sekura Global Ltd
Sekura Global is an exceptional employer, offering a vibrant work culture in Colchester that fosters innovation and teamwork. As a Customer Service Representative, you will enjoy comprehensive training and growth opportunities within a fast-paced environment, while contributing to our mission of providing top-notch security solutions for retailers. Join us to be part of a dedicated team that values your input and prioritises customer satisfaction, ensuring a rewarding career path in the retail security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Colchester
✨Tip Number 1
Familiarise yourself with Sekura Global's products and services. Understanding their innovative loss prevention solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Highlight your experience in customer service, especially in a B2B environment. Be ready to share specific examples of how you've managed customer accounts and resolved issues effectively, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your familiarity with order processing and inventory management systems. Mention any experience you have with SAP or similar software, as this will be beneficial in demonstrating your capability to handle the order fulfillment process.
✨Tip Number 4
Showcase your communication skills during the application process. Since the role requires liaising with various stakeholders, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
We think you need these skills to ace Customer Service Representative in Colchester
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at Sekura Global. Familiarise yourself with their mission and values to tailor your application accordingly.
Highlight Relevant Experience:In your CV and cover letter, emphasise your previous customer service experience, especially in a business-to-business context. Mention specific examples where you've successfully managed customer accounts or resolved issues.
Showcase Communication Skills:Since outstanding communication skills are crucial for this role, ensure your application reflects your proficiency in English. Use clear and concise language, and consider including examples of how you've effectively communicated with customers in the past.
Tailor Your Application:Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Highlight your attention to detail, ability to work in a fast-paced environment, and any experience with SAP or similar software.
How to prepare for a job interview at Sekura Global Ltd
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Discuss how you managed difficult situations, resolved complaints, and ensured customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires a high level of detail orientation, be ready to discuss how you manage multiple tasks without compromising quality. Mention any tools or methods you use to stay organised.
✨Familiarise Yourself with the Company
Research Sekura Global and its products before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to proactively identify issues and develop solutions, especially in a fast-paced environment.
