At a Glance
- Tasks: Support IT and SAP Business One queries, ensuring smooth business operations.
- Company: Join Sekura Global, a leader in innovative retail security solutions.
- Benefits: Gain hands-on experience with clear progression opportunities and a dynamic work environment.
- Other info: Work in a multicultural team and enjoy flexible support options.
- Why this job: Be the go-to person for tech support and make a real impact on our global team.
- Qualifications: 1+ years in IT support, strong Microsoft skills, and a passion for technology.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a proactive, detail-oriented IT & SAP Business One Support member of staff to help keep our business systems running smoothly. You will be the first point of contact for day-to-day IT and SAP B1 queries, coordinating with our managed service providers and hosting partners, supporting end-users, whilst also assisting with reporting and change management. This is a hands-on, learning-focused role with clear progression into developing a wider and deeper understanding.
You will have previous experience of IT Support / Service Desk, plus a solid working knowledge of SAPB1 or equivalent ERP system, ideally in a support capacity.
- 1st Line functional support for SAPB1
- User provisioning: Onboarding/Offboarding. Assist with roles/authorizations, license assignments, and basic audit checks.
- User issues: login/access, document posting errors, printing, basic transactions.
- General support: Run and distribute routine reports; assist with simple queries (SQL/HANA) and filters; maintain saved layouts.
- 1st Line functional support for IT
- User Issues: Help users with Outlook, Teams, OneDrive/SharePoint access, MFA enrolment, and common productivity issues.
- User provisioning: Onboarding/Offboarding. Assist with licensing assignments, hardware procurement and basic audit checks.
- General support: Supporting users with IT, telecoms guidance, hardware and ticket support.
- Support users in the physical office (Colchester) and also remote support to the global team where possible and practical.
- Business Enablement
- Training & Onboarding Support (Create & deliver short/task focussed basics on SAPB1 & M365).
- Process Improvement: Identify recurring issues, propose small improvements, and help standardize best practices.
- Change Management: Help prepare release notes, communicate planned changes/outages, and gather feedback from stakeholders.
- Attending monthly review meetings with IT and SAPB1 service providers.
- Project support for SAPB1 and IT initiatives, including support in planning, execution, UAT and deployment and post live support.
- Willing to provide out-of-hour support from time to time to support our global team.
Qualifications Include:
- 1+ years of IT Support / Service Desk / SAPB1 or equivalent ERP system.
- Excellent Microsoft skills such as Excel, Word, PowerPoint, MS Teams.
- Basic understanding of ERP concepts (items, business partners, documents, ledgers, postings) with some exposure of ERP systems.
- Structured problem-solving: (assess, reproduce, document, and elevate effectively).
- Attention to detail and disciplined follow-up on tickets and tasks.
- Keen interest and aptitude for technology & working knowledge of MS365 environment.
- Strong communication skills and customer service mindset; able to explain technical topics in plain language.
- The ability to understand both business and technical issues and articulate appropriately.
- Able to work independently and to work as part of a multi-cultural (virtual) team.
- Educational qualifications that demonstrate excellence in English Language and Maths, both written and verbally.
- Demonstrate excellent team working skills and ability to work in a matrix environment.
- Authorization to work indefinitely in the UK without restriction or sponsorship.
- Exposure to SAP Business One (User-level operations, layouts, or simple queries).
- Basic SQL/HANA query familiarity (Reading/editing filters, understanding joins).
- Strong experience with MS365 admin basics (Office Suite, MFA, Teams/SharePoint permissions).
- Understanding service desk workflows (incident, request, change).
- Awareness of data protection and access control principles.
Sekura Global is an expert provider of loss prevention solutions specialising in security tags. We partner with top retail customers to develop innovative, easy to use products that offer a high level of product protection and peace of mind. We have offices and warehouses in North America, the UK, Germany, and Australia, with our headquarters based in the UK. We pride ourselves on being responsive and nimble, taking a dynamic approach to combatting retail crime worldwide.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
Get in touch to explore career opportunities with Sekura, where you can be part of a dynamic team that is reshaping the retail security industry.
IT and SAP Business One Support in Colchester employer: Sekura Global Ltd
Sekura Global is an exceptional employer, offering a dynamic work environment in Colchester where innovation meets collaboration. With a strong focus on employee growth, we provide hands-on training and clear progression paths within the IT and SAP Business One Support role, ensuring that our team members are equipped to tackle challenges and develop their skills. Our commitment to a supportive culture, combined with the opportunity to work with leading retail clients globally, makes Sekura a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT and SAP Business One Support in Colchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with SAP B1 or IT support, make sure to highlight that in conversations. Share specific examples of how you’ve solved problems or improved processes – it’ll make you stand out!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or message can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Prepare for interviews by practising common questions related to IT support and SAP B1. Think about how you’d explain technical issues in simple terms – it’s all about clear communication!
We think you need these skills to ace IT and SAP Business One Support in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT support and SAP Business One. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We value structured problem-solving, so share specific instances where you assessed, reproduced, and resolved problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sekura Global Ltd
✨Know Your SAP Business One Basics
Make sure you brush up on your knowledge of SAP Business One before the interview. Be ready to discuss user-level operations, layouts, and how to handle simple queries. This will show that you're not just familiar with the system but can also support others effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT support issues in the past. Use the structured problem-solving approach: assess the issue, reproduce it, document your findings, and elevate when necessary. This will highlight your analytical skills and attention to detail.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical topics in plain language. Think of scenarios where you've had to simplify complex information for non-technical users. This will demonstrate your customer service mindset and ability to connect with diverse teams.
✨Be Ready for Change Management Questions
Familiarise yourself with change management processes, as you'll be involved in preparing release notes and communicating changes. Think about any experiences you've had with project support or process improvements, and be prepared to discuss how you can contribute to these areas.
