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For Companies At a Glance
- Tasks: Manage key accounts and drive business growth through tailored solutions.
- Company: Join SEKO, a leader in transportation and logistics, based in Manchester.
- Benefits: Enjoy 25 days annual leave, pension contributions, and an employee assistance programme.
- Why this job: Be part of a diverse team that values innovation and customer success.
- Qualifications: Experience in account management, project management, and strong Excel skills required.
- Other info: We embrace diversity and operate a blind recruitment process for fairness.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Global Account Manager to join our team in Manchester.
About the role
The purpose of this role is to strategically manage and grow relationships with key accounts to ensure long‑term business retention and profitability. Acting as the primary liaison between SEKO and its most valuable clients, the Key Account Manager is responsible for delivering tailored solutions that meet customer expectations while driving commercial success.
Key Responsibilities
- Review monthly buy rates and update tariffs with target profit margins.
- Review achieved profit margin on a monthly basis and adjust tariff to achieve/exceed profit target.
- Liaise with Operations Dept to manage costs in order to maximise profit.
- Identify customer expectations and financial objectives.
- Agree joint business plans to deliver customer expectations / joint financial objectives.
- Understand customers\’ organisational structure and match SEKO contacts appropriately and establish customer support team.
- Facilitate joint planning forums; define project plans and action points.
- Continually look for new ways to add value; analyse costs and processes.
- Update Standard Operating Procedures and communicate changes as appropriate.
- Benchmark customer related industries for best practice.
- Maintain day‑to‑day visibility of operational issues / system support.
Qualifications and Experience
- Demonstrated experience in strategic account management or a related field.
- Experience in project management, including successful project delivery.
- Intermediate to advanced Excel skills for data analysis and reporting.
- Strong communication skills.
- Business/commercial acumen and strategic vision and planning skills.
- Relationship management ability, problem‑solving, cultural empathy, selling skills, self‑motivation.
Benefits
- Pension scheme (5% employee, 3% employer contributions).
- Death in service (4× salary).
- 25 days annual leave + bank holidays, with an extra day after 5, 8, and 10 years of service.
- Employee assistance programme.
Equal Opportunity Statement
We are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered to thrive. We welcome applications from people of all backgrounds, regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
As part of our commitment to fair and unbiased hiring, we operate a blind recruitment process. Hiring managers do not have access to any personal or protected characteristic information during the initial stage of selection.
Job Details
Seniority level: Mid‑Senior level.
Employment type: Full‑time.
Job function: Business Development, Sales, and Customer Service.
Industries: Transportation, Logistics, Supply Chain, and Storage.
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Global Account Manager employer: SEKO Logistics
Contact Detail:
SEKO Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Account Manager
✨Tip Number 1
Familiarise yourself with SEKO's services and the logistics industry. Understanding our offerings and how they align with customer needs will help you demonstrate your value during discussions.
✨Tip Number 2
Network with professionals in the logistics and supply chain sectors. Attend industry events or join relevant online forums to build connections that could provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss your experience in strategic account management and project delivery. Be ready to share specific examples of how you've successfully managed key accounts and driven profitability.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you would approach reviewing buy rates and tariffs. Think about how you can leverage data to make informed decisions that benefit both SEKO and its clients.
We think you need these skills to ace Global Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in strategic account management and project management. Use specific examples that demonstrate your ability to manage key accounts and deliver tailored solutions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your strong communication skills and business acumen, and explain how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your intermediate to advanced Excel skills and any experience you have with data analysis and reporting. Mention your problem-solving abilities and cultural empathy, as these are crucial for managing diverse client relationships.
Prepare for Potential Questions: Think about how you would approach common challenges faced by a Global Account Manager. Be ready to discuss your strategies for maintaining customer relationships and achieving financial objectives during an interview.
How to prepare for a job interview at SEKO Logistics
✨Understand the Role
Make sure you have a clear understanding of what a Global Account Manager does. Familiarise yourself with the responsibilities listed in the job description, such as managing key accounts and delivering tailored solutions. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in strategic account management or related fields. Be ready to provide specific examples of how you've successfully managed client relationships and delivered results, particularly in terms of profitability and customer satisfaction.
✨Demonstrate Problem-Solving Skills
Since the role requires strong problem-solving abilities, think of instances where you've identified issues and implemented effective solutions. Highlight your analytical skills, especially if you can relate them to data analysis using Excel, as this is crucial for the position.
✨Cultural Empathy and Communication
Given the global nature of the role, it's important to showcase your cultural empathy and strong communication skills. Prepare to discuss how you've successfully navigated diverse environments and built relationships with clients from different backgrounds.
