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- Tasks: Manage shipping processes and ensure timely delivery of exported goods.
- Company: Join a dynamic team focused on efficient supply chain operations.
- Benefits: Enjoy a mix of remote work and office days, plus travel opportunities.
- Why this job: Be part of a thriving logistics team and make a real impact.
- Qualifications: Experience in B2B customer service and international shipping is essential.
- Other info: Based in St Helens with one day a week in Manchester.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a detail-oriented and proactive Export Customer Service Advisor to join our dynamic team. The ideal candidate will play a crucial role in managing the flow of goods and services, ensuring efficient supply chain operations. This position requires strong communication skills and the ability to analyse data effectively to optimise logistics processes. This position will be based at our client's site in St Helens, Merseyside 4 days a week and at our Manchester office for 1 day a week. Applicants must be willing to travel to both sites.
Duties
- Manage the end-to-end shipping process for exported goods, ensuring timely delivery to customers within agreed timeframes.
- Escalate delays with internal departments to minimize disruptions and maintain customer satisfaction.
- Accurately process intercompany and external customer orders in SAP, ensuring correct lead times, pricing, and customer details.
- Handle sample order requests and ensure accurate processing as needed.
- Maintain up-to-date SAP records with precise audit trails, documenting changes and communication with customers.
- Support clients with returns, including arranging transportation, resolving issues, and updating the non-conformities database.
- Prepare and produce all required export documentation, including invoices, packing lists, delivery notes, pro-forma invoices, certificates of origin, and goods movement documents, ensuring compliance with legal requirements.
- Maintain and update export registers and documentation for audit purposes, ensuring accuracy and compliance.
- Liaise with customers and suppliers to meet and exceed expectations during cargo movements.
- Manage day-to-day client relationships, ensuring issues are promptly identified and resolved.
- Actively participate in weekly operational calls with internal customers and suppliers, following up on actions and creating reports to address potential issues early.
- Communicate variations to orders positively and update SAP records to ensure accuracy.
- Investigate and resolve any complications related to the transport of exported goods.
Qualifications
- B2B Customer service
- Experience of arranging international shipping
- Experience of using SAP
- Manufacturing experience
- Experience of export documentation
- Experience in transport and logistics
Skills
- Excellent verbal and written communication skills
- Able to work autonomously, quickly, accurately and to tight deadlines
- Good administrative skills and PC literate, including MS Office
- Strong attention to detail
- Ability to work in a fast-paced environment, including problem solving
- Strong organisational and time management skills
- Excellent teamwork skills
- Ability to demonstrate strong working relationships with internal and external parties
If you are passionate about logistics and eager to contribute to a thriving team, we encourage you to apply for this exciting opportunity.
Export Customer Service Advisor employer: SEKO Logistics
Contact Detail:
SEKO Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service Advisor
✨Tip Number 1
Familiarise yourself with SAP, as it's a key tool for this role. If you have experience using it, be ready to discuss specific instances where you've successfully managed orders or resolved issues using the system.
✨Tip Number 2
Brush up on your knowledge of export documentation and compliance regulations. Being able to speak confidently about the necessary paperwork and legal requirements will show that you're prepared for the responsibilities of the job.
✨Tip Number 3
Highlight any previous experience in logistics or customer service, especially in a B2B context. Be ready to share examples of how you've managed client relationships and resolved issues effectively.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of challenges you've faced in past roles. Discuss how you approached these situations and what the outcomes were, particularly in fast-paced environments.
We think you need these skills to ace Export Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B customer service, international shipping, and SAP usage. Use specific examples that demonstrate your skills in logistics and export documentation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and your proactive approach to problem-solving. Mention how your skills align with the duties outlined in the job description, particularly in managing shipping processes and client relationships.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated with customers and internal teams in previous positions. This could include resolving issues or managing expectations during cargo movements.
Showcase Attention to Detail: Emphasise your attention to detail by mentioning any experience you have with maintaining accurate records or documentation, especially in relation to export processes. This will demonstrate your ability to handle the responsibilities of the role effectively.
How to prepare for a job interview at SEKO Logistics
✨Showcase Your Communication Skills
As an Export Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples of how you've successfully managed client relationships or resolved issues in the past.
✨Familiarise Yourself with SAP
Since this role involves processing orders in SAP, it's crucial to show your familiarity with the system. If you have experience using SAP, be ready to discuss specific tasks you've completed. If not, do some research on its functionalities and be prepared to explain how you would quickly learn to use it.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially related to logistics and shipping. Prepare for scenarios where you might need to handle delays or customer complaints. Think about how you would approach these situations and be ready to articulate your thought process.
✨Highlight Your Attention to Detail
This position requires a keen eye for detail, especially when it comes to export documentation and compliance. Be sure to provide examples from your previous roles where your attention to detail made a significant impact, such as preventing errors in documentation or improving processes.
