Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage shipping processes and ensure timely delivery of exported goods.
- Company: Join a dynamic team focused on efficient supply chain operations.
- Benefits: Enjoy a mix of remote work and office days, plus great corporate perks.
- Why this job: Be part of a thriving team and make a real impact in logistics.
- Qualifications: Experience in B2B customer service, international shipping, and SAP is essential.
- Other info: Position based in St Helens with one day a week in Manchester.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a detail-oriented and proactive Export Customer Service Advisor to join our dynamic team. The ideal candidate will play a crucial role in managing the flow of goods and services, ensuring efficient supply chain operations. This position requires strong communication skills and the ability to analyse data effectively to optimise logistics processes.
This position will be based at our client's site in St Helens, Merseyside 4 days a week and at our Manchester office for 1 day a week. Applicants must be willing to travel to both sites.
Duties- Manage the end-to-end shipping process for exported goods, ensuring timely delivery to customers within agreed timeframes.
- Escalate delays with internal departments to minimize disruptions and maintain customer satisfaction.
- Accurately process intercompany and external customer orders in SAP, ensuring correct lead times, pricing, and customer details.
- Handle sample order requests and ensure accurate processing as needed.
- Maintain up-to-date SAP records with precise audit trails, documenting changes and communication with customers.
- Support clients with returns, including arranging transportation, resolving issues, and updating the non-conformities database.
- Prepare and produce all required export documentation, including invoices, packing lists, delivery notes, pro-forma invoices, certificates of origin, and goods movement documents, ensuring compliance with legal requirements.
- Maintain and update export registers and documentation for audit purposes, ensuring accuracy and compliance.
- Liaise with customers and suppliers to meet and exceed expectations during cargo movements.
- Manage day-to-day client relationships, ensuring issues are promptly identified and resolved.
- Actively participate in weekly operational calls with internal customers and suppliers, following up on actions and creating reports to address potential issues early.
- Communicate variations to orders positively and update SAP records to ensure accuracy.
- Investigate and resolve any complications related to the transport of exported goods.
- B2B Customer service
- Experience of arranging international shipping
- Experience of using SAP
- Manufacturing experience
- Experience of export documentation
- Experience in transport and logistics
- Excellent verbal and written communication skills
- Able to work autonomously, quickly, accurately and to tight deadlines
- Good administrative skills and PC literate, including MS Office
- Strong attention to detail
- Ability to work in a fast-paced environment, including problem solving
- Strong organisational and time management skills
- Excellent teamwork skills
- Ability to demonstrate strong working relationships with internal and external parties
If you are passionate about logistics and eager to contribute to a thriving team, we encourage you to apply for this exciting opportunity.
Export Customer Service Advisor employer: SEKO Logistics
Contact Detail:
SEKO Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service Advisor
✨Tip Number 1
Familiarise yourself with SAP and export documentation processes. Since this role requires accurate processing of orders in SAP, having a solid understanding of the software will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills. As you'll be liaising with customers and suppliers, being able to convey information clearly and effectively is crucial. Consider practising common scenarios you might encounter in customer service.
✨Tip Number 3
Research the logistics and export industry trends. Understanding current challenges and innovations in the field can help you demonstrate your passion for logistics and show that you're proactive about staying informed.
✨Tip Number 4
Prepare examples of how you've successfully managed client relationships or resolved issues in previous roles. Being able to share specific instances where you've excelled in customer service will highlight your suitability for this position.
We think you need these skills to ace Export Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, logistics, and export documentation. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and your ability to manage customer relationships. Mention specific examples of how you've successfully handled similar responsibilities in previous roles.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and experience with SAP. These are crucial for the Export Customer Service Advisor role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at SEKO Logistics
✨Showcase Your Communication Skills
As an Export Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples of how you've successfully managed client relationships or resolved issues in the past.
✨Familiarise Yourself with SAP
Since this role involves using SAP for processing orders and maintaining records, it's crucial to have a good understanding of the system. If you have prior experience, be ready to discuss specific tasks you've completed using SAP. If not, do some research on its functionalities to show your willingness to learn.
✨Prepare for Logistics Scenarios
Expect questions related to logistics and supply chain management. Think about scenarios where you've had to manage shipping processes or resolve transport complications. Prepare to explain your thought process and the steps you took to ensure timely delivery and customer satisfaction.
✨Demonstrate Attention to Detail
This position requires meticulous attention to detail, especially when handling export documentation. Be ready to discuss how you ensure accuracy in your work, perhaps by sharing examples of how you've maintained records or processed orders without errors in previous roles.
