- Prepare accurate and competitive import, export and cross-trade quotations across Air, Ocean and Road Freight.
- Source and negotiate rates with carriers, airlines, shipping lines, hauliers and strategic partners.
- Ensure all quotations meet company margin and profitability targets.
- Develop pricing solutions aligned to customer requirements and transit expectations.
Key Duties and Responsibilities
- Prepare accurate and timely customer quotations for Air Freight, Ocean Freight and Road Freight services.
- Manage import, export and cross-trade pricing requests across the global network.
- Obtain competitive rates from carriers, airlines, shipping lines, transport providers and overseas partners.
- Ensure all quotations are commercially viable and meet company margin expectations.
- Analyse customer requirements and provide tailored logistics solutions to support business growth.
- Support the Sales Team by providing pricing, market intelligence and responses to customer tenders and RFQs.
- Build and maintain strong working relationships with customers, suppliers, overseas offices and internal stakeholders.
- Monitor market conditions, carrier rate changes, fuel surcharges and industry trends to maintain pricing competitiveness.
- Maintain and update pricing databases, carrier contracts and customer rate agreements.
- Ensure all quotations comply with company policies, contractual requirements and operational capabilities.
- Follow up on quotations and provide additional information where required to maximise conversion opportunities.
- Work closely with Operations teams to ensure quoted services can be delivered effectively and profitably.
- Produce reports on quotation activity, conversion rates, margins and pricing trends.
- Identify opportunities for process improvement and cost-saving initiatives.
- Deliver exceptional customer service and respond to all enquiries within agreed service levels.
Qualifications and Experience
- Minimum 2-5 years' experience in freight forwarding, logistics pricing or commercial operations.
- Demonstrable experience preparing quotations across Air, Ocean and Road Freight.
- Proven understanding of import, export and cross-trade operations.
- Experience working with overseas agents and global forwarding networks.
- Strong knowledge of carrier rate structures, surcharges and market conditions.
- Experience supporting RFQs, tenders and commercial proposals.
- GCSEs (or equivalent) in English and Mathematics.
Skills
- Excellent knowledge of Air Freight, Ocean Freight, Road Freight and courier services.
- Understanding of import, export and cross-trade movements.
- Strong negotiation and supplier management skills.
- Ability to analyse costs, margins and pricing structures.
- High attention to detail and accuracy.
- Excellent communication and relationship-building skills.
- Ability to work under pressure and manage multiple quotations simultaneously.
- Strong organisational and time management skills.
- Proficient in Microsoft Excel and freight management systems.
- Problem-solving mindset with the ability to provide tailored logistics solutions.
- Knowledge of Incoterms and international trade practices.
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