Branch Operations Director

Job Purpose

Provide clear leadership and strategic decision making. Oversee Branch operational efficiency, financial performance and strategic growth.

Key duties and responsibilities

• Support and contribute to strategic initiatives that drive the Branch and company-wide improvements.
• Work with the Operations Manager when managing daily operations across the team, ensuring smooth and efficient workflows.
• Be the key point of contact for the Operations Manager and other department/branch heads and assist in trouble shooting and problem solving through to fruition.
• Plan, prepare month-end reports and monitor annual budget month-on-month with the Group Operations Director UK&I.
• Maintain standards of Health and Safety, hygiene and security in the work environment.
• Monitor productivity, KPI’s analyse performance. Develop strategies and objectives to maximise customer service, productivity, growth, planning and cost control for the Branch.
• Oversee Profit & Loss (P&L) responsibilities, maintaining existing revenue streams and identifying new opportunities for growth.
• Build and maintain strong relationships with customers and third-party suppliers to support seamless operations.
• Lead team performance management, including conducting Performance Development Plans (PDPs).
• Conduct regular departmental meetings and performance reviews to drive continuous improvement.

Key Skills

Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing & Managing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback, Team Player.

Ideal Candidate will have

• Ability to lead a small but dynamic team
• Wide experience in multi modal freight forwarding business
• Top communication, organizational & planning skills
• Teamwork, good interpersonal skills
• Flexibility and ability to adapt to changing circumstances
• Problem-solving ability, particularly when working under pressure
• Accuracy and attention to detail
• Professional qualifications in Logistics or Supply Chain Management.
• At least five years’ experience of successfully managing a team of reports in a multi-functional logistics-based operation
• Can do attitude with a think out of the box approach to solution design.
• IT literate in MS word, PowerPoint, Excel and data manipulations including V lookup and pivot tables
• Direct knowledge and experience with CargoWise.
• Well organized, methodical strong communicator at every level
• Employ leadership to situations – works productively with others across the business