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- Tasks: Provide 3rd line technical support and tackle complex IT challenges.
- Company: Join a leading IT solutions provider with a fun and supportive team.
- Benefits: Up to £55,000 salary, great perks, and clear career progression.
- Why this job: Make an impact in a fast-paced environment while working with top tech.
- Qualifications: 3+ years in technical support with strong networking and SQL skills.
- Other info: Enjoy social events, training, and mentoring in a dynamic workplace.
The predicted salary is between 42000 - 66000 £ per year.
You’ll join a supportive, fun, and hard-working team with great perks: social events, incentives, top tech for office and home, subsidised healthcare and a clear progression plan with training and mentoring!
Join a leading IT solutions and managed services provider as a 3rd Line Service Desk Engineer, where you’ll take ownership of complex technical challenges and act as a key escalation point for 1st and 2nd line teams. This role is ideal for a hands-on infrastructure specialist with strong networking and SQL expertise who thrives in a collaborative, fast-moving environment.
What You’ll Be Doing
- Provide 3rd line technical support across infrastructure, cloud, networking and database environments
- Take charge of escalations from 1st/2nd line engineers, ensuring timely resolution and excellent communication throughout
- Troubleshoot and maintain Windows Server, Active Directory, Exchange and SQL platforms
- Manage network configurations including DNS, DHCP, switching, routing and firewalls
- Support VMware or Hyper-V virtualisation platforms, along with Dell/HP server and SAN hardware
- Occasionally deliver on-site support for escalated incidents and project implementations
What You’ll Bring
- 3+ years’ experience in a 3rd line technical support or infrastructure role
- Strong, hands-on experience with networking (DNS, DHCP, switches, routers, firewalls) and SQL Server management is essential
- Proven track record supporting enterprise IT environments (Windows Server, AD, Exchange, security, backups)
- Solid understanding of VMware vSphere and/or Microsoft Hyper-V
- Experience with Dell or HP server/blade infrastructure and SAN storage
- Relevant certifications such as AZ-, MS-, VCP, or CCNA preferred
To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
Service Desk Specialist in Northampton employer: Seismic Recruitment
Contact Detail:
Seismic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist in Northampton
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events to connect with folks in the field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects and technical expertise. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to 3rd line support. Role-play with a friend or use online resources to get comfortable with articulating your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Service Desk Specialist in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 3rd Line Service Desk Engineer. Highlight your experience with networking, SQL, and any relevant certifications. We want to see how your skills match what we're looking for!
Showcase Your Experience: When detailing your work history, focus on your hands-on experience in technical support and infrastructure roles. Use specific examples that demonstrate your problem-solving skills and ability to handle escalations effectively.
Keep It Clear and Concise: Your application should be easy to read and straight to the point. Avoid jargon unless it's relevant to the role. We appreciate clarity, so make sure your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Seismic Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around networking and SQL. Be ready to discuss specific scenarios where you've tackled complex issues, as this will show your hands-on experience and problem-solving abilities.
✨Showcase Your Communication Skills
As a Service Desk Specialist, communication is key. Prepare examples of how you've effectively communicated with both technical and non-technical teams. This will demonstrate your ability to bridge the gap between different levels of expertise.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture. Since they emphasise a supportive and fun environment, think about how you can contribute to that atmosphere. Share experiences that highlight your teamwork and collaborative spirit.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice articulating your thought process when troubleshooting issues or managing escalations. This will help you convey your critical thinking and decision-making skills effectively.