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- Tasks: Provide first-line support, resolve customer issues, and document communications.
- Company: Join a dynamic team focused on delivering exceptional customer service in finance.
- Benefits: Enjoy competitive pay, holiday contributions, and potential remote work options.
- Why this job: Be part of a supportive culture that values precision and customer satisfaction.
- Qualifications: Strong customer service skills and a financial background are essential.
- Other info: Initial 12-month contract with a clear path for career growth.
Finance Customer Representative Solihull Initial 12 Month Contract 37.5 hours a week: Mon – Fri 08:30-17:00 £13.80 PAYE hourly rate plus holiday and pension contribution OR £18.60ph via an umbrella company basis. Do you have a strong track record in providing outstanding customer support? Are you someone who values precision, stays highly organized and pays close attention to the details? If that sounds like you, this exciting opportunity could be a great fit. We’re looking for a Finance Customer Representative with a financial background to play a key role in providing first-line support, coordinating services, resolving problems and offering recommendations on selected products and services. What will you do? * Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented * Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate * Identifying issues and determining appropriate course of action for effective resolution * Understanding of products and services offered, providing appropriate solutions to customer queries Ideally we’re looking for? * Customer Focus – aligning customer needs and satisfaction as primary considerations in all business decisions * Service Excellence – ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner – Providing a quality of service that customers describe as excellent * Data Gathering & Analysis – having the ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment * Decision Making and Critical Thinking – ability to accurately analyze situations and reach productive decisions based on informed judgment * Effective Communications – ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors * Problem Solving – ability to apply knowledge of problem solving appropriately to diverse situations * Relationship Management – ability to establish and maintain healthy working relationships with clients, vendors, and peers To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted. The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates
Finance Customer Representative employer: Seismic Recruitment
Contact Detail:
Seismic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Customer Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios in finance. Understanding typical issues customers face can help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills. Practice articulating complex financial concepts in simple terms, as this will be crucial when addressing customer inquiries and ensuring they feel understood.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple customer queries or tasks simultaneously. This will highlight your ability to stay organised under pressure.
✨Tip Number 4
Research StudySmarter and our values. Being able to align your personal values with ours during the interview can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Finance Customer Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer support and finance. Use specific examples that demonstrate your ability to resolve issues, provide excellent service, and manage relationships effectively.
Highlight Key Skills: In your application, emphasise skills such as problem-solving, effective communication, and data analysis. Relate these skills directly to the job description to show how you meet their requirements.
Craft a Strong Cover Letter: Write a cover letter that outlines your passion for customer service and finance. Mention how your background aligns with the responsibilities of the Finance Customer Representative role and express your enthusiasm for the opportunity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Seismic Recruitment
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer support. Highlight how you resolved complaints and ensured customer satisfaction, as this role heavily focuses on service excellence.
✨Demonstrate Attention to Detail
Since the job requires precision and organisation, be ready to discuss how you manage details in your work. You could mention any tools or methods you use to stay organised and ensure accuracy in your tasks.
✨Prepare for Problem-Solving Scenarios
Think of a few challenging situations you've faced in previous roles and how you approached them. Be prepared to explain your thought process and the steps you took to reach a resolution, showcasing your critical thinking skills.
✨Understand the Company’s Products and Services
Research the financial products and services offered by the company. Being knowledgeable about their offerings will allow you to provide informed recommendations during the interview, demonstrating your proactive approach and genuine interest in the role.
