Seiko UK Limited is the wholly owned UK subsidiary of Seiko Watch Corporation, operating from Maidenhead since 1985 and serving the UK and Ireland markets. The company manages sales, marketing, service, and repair for Grand Seiko, Seiko, Lorus watches, and Seiko clocks, and operates a Grand Seiko Boutique on New Bond Street in London. As a global watchmaker established in 1881, Seiko is known for pioneering innovations and comprehensive in-house manufacturing across Quartz, Kinetic, Mechanical, Spring Drive, Solar, and GPS Solar technologies. Seiko UK Limited also includes Seiko Sports Technologies, a global leader in sports timing technology and a long-standing timekeeping partner to World Athletics. The successful applicant will join a heritage brand that combines tradition, innovation, and high-quality timekeeping solutions across diverse price points.
Role Description
The Ecommerce Trading Manager will be responsible for the day-to-day management and commercial performance of Seiko UK’s websites, ensuring an effective online customer experience; maximising sales and conversion. Working closely with internal teams and external partners, and reporting to the Head of Marketing the role delivers website merchandising, trading optimisation, performance analysis and implementing new ecommerce initiatives across Seiko, Grand Seiko, Lorus, Seiko Clocks and the Customer Service website. This is a full time role based atour Head Office in Maidenhead.
Main Responsibilities
Ecommerce trading, website management and performance reporting
- Product and asset uploads, pricing, stock management and website merchandising
- Site search, conversion optimisation, A/B testing and customer journey improvements
- Website content, UX, Sitecore and technical issue resolution
- Creating SKU descriptions, banners and resizing/adapting imagery for digital platforms
- Customer consent, GDPR preferences and first-party data capture management
- Website integrations, analytics and external agency management
- Grand Seiko GS9 club website content, functionality and customer database
- Cross-functional reporting, sharing online insights with Sales and wider business support
Implementation of new digital/website projects under development
- Personalisation, product recommendations and AI-powered search
- SEO, GEO, AEO and website accessibility
- Online reviews, user-generated content, vouchers and gift cards
- Digital customer engagement, incl TikTok Shop, WhatsApp, SMS and Meta direct messages
- Online personal shopping, appointment booking and customer service website development
What success looks like
- Accurate and timely website management
- Excellent online customer experience
- Successful delivery of ecommerce initiatives
- Effective cross-functional collaboration
Skills, Qualifications & Experience
- Degree-level qualification or equivalent practical experience preferred
- Experience in ecommerce trading, website management or digital commercial operations
- Understanding of website merchandising, product management and online customer journeys
- Experience using analytics and reporting tools, including GA4
- Knowledge of conversion optimisation, A/B testing and website UX
- Experience with content management systems; Sitecore desirable
- Experience with e-commerce platforms, particularly WooCommerce and Shopify
- Adobe Photoshop or other resizing software knowledge
- Understanding of SEO, personalisation and emerging ecommerce technologies
- Strong analytical skills, with the ability to interpret data and make commercial recommendations
- Strong Microsoft Office skills, particularly PowerPoint, Word, Outlook and Excel
- Experience managing projects, agencies and multiple stakeholder relationships
What makes you a great fit
- Highly organised and detail-conscious, able to manage multiple priorities and deadlines
- Commercially minded, analytical and focused on results
- Customer-focused, with a commitment to delivering an excellent online experience
- Proactive and solutions-oriented, identifying opportunities to improve performance
- Collaborative and confident working with internal teams and external partners
- Adaptable and comfortable working in a fast-moving digital environment
- Self-motivated, with a willingness to take ownership and drive continuous improvement
What we offer
- Competitive Salary & Bonus
- Company pension
- Life insurance
- Private medical insurance
- Company Sick pay
- Holiday Purchase Scheme
- Christmas Office Closure (3 days additional paid leave during office closure)
- EV Car Scheme
- Cycle to work scheme
- Employee discount, staff watches & long service awards
- Enhanced family friendly leave
- Free flu jabs
- Free On-site parking at Head Office, Maidenhead
Seiko UK is an equal opportunities employer. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process
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Ecommerce Trading Manager in Maidenhead employer: Seiko UK Limited
Seiko UK Limited is an exceptional employer, offering a dynamic work culture that values innovation and teamwork. With a strong focus on employee development, the company provides numerous growth opportunities, competitive benefits including a company car and private medical insurance, and a supportive environment that encourages collaboration across departments. Located in Maidenhead, employees enjoy a rich heritage brand experience while contributing to the success of iconic timekeeping solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading Manager in Maidenhead
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Seiko UK Limited are looking for when hiring for a Ecommerce Trading Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Seiko UK Limited for the Ecommerce Trading Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Seiko UK Limited as a Ecommerce Trading Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Seiko UK Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Trading Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Seiko UK Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Seiko UK Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Seiko UK Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Seiko UK Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Seiko UK Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Seiko UK Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
