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- Tasks: Manage and enhance SAP service management solutions while collaborating with cross-functional teams.
- Company: Join Epson, a top global innovator committed to sustainability and teamwork.
- Benefits: Enjoy flexible benefits, hybrid working, and a minimum of 25 days holiday per year.
- Why this job: Make a real impact by designing tailored SAP solutions in a dynamic environment.
- Qualifications: Extensive SAP configuration experience and strong project management skills required.
- Other info: Diverse and inclusive workplace that values innovation and individual contributions.
The predicted salary is between 36000 - 60000 £ per year.
Your mission: We’re seeking a Senior SAP Service Consultant to manage and enhance service management solutions. This niche role involves overseeing customer service and maintenance processes, integrating with service suppliers and warehouses for spare parts, and managing third-party service providers through EDI interactions. You’ll be responsible for design, configuration, and building of SAP applications, as well as developing custom solutions. Experience in implementing and managing third-party integrations is essential. You’ll work closely with our Senior SAP Consultant and technical team on SC-PM projects to deliver high-quality, tailored solutions.
What you will do
- Consult on business process design, leveraging standard SAP while meeting business needs.
- Design, configure, and maintain complex SAP processes and develop functional specifications.
- Prototype new functionality and evaluate upgrades within your area of responsibility.
- Collaborate cross-functionally to ensure seamless integration and data consistency.
- Support testing: unit, integration, UAT, and regression; work with developers on enhancements.
- Manage small to medium projects and partner with the PMO on business-led initiatives.
- Review and validate design/configuration work from internal and external consultants.
- Mentor junior team members and maintain accurate documentation aligned with IT standards.
- Create and update user documentation and execute risk analysis and mitigation strategies.
What we ask for
- Extensive hands-on SAP configuration in Customer Service (CS) and Plant Maintenance (PM).
- Strong business process knowledge and ability to advise on SAP best practices.
- Deep integration experience with SD, MM, LE, and FI modules.
- Expertise in repairs processing, service work orders, equipment master setup, and warranty tracking.
- Proficient in managing incoming/outgoing iDoc messages and EDI interactions.
- Solid understanding of complex, international matrix organizations.
- Proven project management and business analysis skills; capable of delivering multiple projects.
- Strong technical aptitude with excellent communication skills.
- Experienced in full lifecycle implementations, testing cycles, and issue resolution.
- Familiarity with Jira, Power BI, and advantageous experience with S/4HANA Customer Service.
What we offer
You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year.
Our commitments
We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.
Our commitment to the environment
We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, contributes to society.
Our people
We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.
Our brand
Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.
Senior SAP Service Consultant CS-PM in Watford employer: Seiko Epson Corporation
Contact Detail:
Seiko Epson Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior SAP Service Consultant CS-PM in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, especially those who work at Epson or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies of your past SAP projects. When you get the chance to chat with hiring managers, having tangible examples of your work can really set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to the recruitment team at Epson through our website and express your interest in the Senior SAP Service Consultant role. It shows initiative and enthusiasm!
✨Tip Number 4
Prepare for interviews by brushing up on common SAP scenarios and problem-solving questions. Practising with a friend or using mock interviews can help you feel more confident and ready to impress during the real deal.
We think you need these skills to ace Senior SAP Service Consultant CS-PM in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your hands-on SAP configuration experience and any relevant projects you've managed. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission. Don’t forget to mention your experience with third-party integrations and any innovative solutions you've developed.
Showcase Your Technical Skills: Since this role requires strong technical aptitude, be sure to include specific examples of your work with SAP applications, EDI interactions, and any tools like Jira or Power BI. We love seeing how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Seiko Epson Corporation
✨Know Your SAP Inside Out
Make sure you brush up on your SAP configuration skills, especially in Customer Service and Plant Maintenance. Be ready to discuss specific examples of how you've designed and configured complex SAP processes in the past.
✨Showcase Your Integration Experience
Prepare to talk about your experience with third-party integrations, particularly with SD, MM, LE, and FI modules. Have a few stories ready that highlight your problem-solving skills when managing EDI interactions and iDoc messages.
✨Demonstrate Project Management Skills
Since you'll be managing small to medium projects, be ready to share your project management experiences. Discuss how you've partnered with PMOs on business-led initiatives and any tools like Jira that you've used to keep everything on track.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so highlight your ability to collaborate cross-functionally. Share examples of how you've ensured seamless integration and data consistency in previous roles, and don't forget to mention any mentoring experiences with junior team members.
