Account Administration and AML Operations Supervisor in London

SEI is seeking to hire an Account Administration and AML Supervisor to provide a high‑quality level of operational service across the UK and Guernsey businesses. This role entails leading and directing these first‑line operations teams, establishing clear operating standards, controls, and expectations aligned to the Financial Crime framework. This includes close collaboration with Clients, Operations, Client Service, and the Financial Crime team to ensure consistent application of policy, effective escalation, and ongoing enhancement of AML operating models. You will play a critical role in ensuring timely, accurate, and compliant AML checks, client due diligence, ongoing monitoring, and oversight of AML risk events. Continuous process improvement, alongside clear, effective communication and timely responsiveness, will be central to success.

What you will do:

• Oversee day‑to‑day operations, ensuring delivery in line with agreed SLAs and Financial Crime standards.
• Direct first‑line AML activity, ensuring client and customer onboarding, periodic reviews, and ongoing monitoring are delivered in accordance with established operating standards, policies, and regulatory expectations.
• Oversee Client Risk Assessment outcomes, providing review, challenge, and sign‑off, performing individual assessments would be by exception.
• Maintain oversight of Customer Due Diligence (CDD) standards, ensuring completeness, quality, and consistency across the team.
• Provide final first‑line review and approval of Enhanced Due Diligence cases (e.g. PEP, sanctions, high‑risk relationships), ensuring appropriate escalation where required.
• Review and challenge screening outcomes and system parameters, working with Financial Crime and technology partners to support effective risk detection and minimise false positives.
• Own and maintain the teams Risk Control Self-Assessment (RSCA), ensuring risks, issues, and control gaps are accurately captured and progressed.
• Set, review, and enhance AML Operations procedures, ensuring alignment to policy, regulatory change, and Financial Crime guidance.
• Produce and deliver management commentary and MI, highlighting trends, themes, and areas of emerging risk to senior stakeholders.
• Act as the primary point of escalation for AML Operations, including engagement with internal stakeholders and clients to resolve documentation or risk matters.
• Represent AML Operations in risk, governance, and oversight forums, working in close partnership with the Financial Crime team.

What we need from you:

• Demonstrated experience in AML/Compliance roles with exposure to first line delivery and regulatory expectations.
• Well‑developed analytical judgement and organisational capability, enabling effective oversight, prioritisation, and quality assurance of team output.
• ICA AML qualification preferred, or equivalent professional experience within regulated financial services.
• Clear and effective communication skills, with the ability to engage confidently with internal stakeholders, senior management, and the Financial Crime team.
• Capability to operate with appropriate autonomy, exercising appropriate judgement within defined guidelines and escalation thresholds.
• Proficiency in core Microsoft tools, including Excel, Word, and presentation materials, to support oversight, MI, and management reporting.

What we would like from you:

• Additional capability that will strengthen success in this role includes strong interpersonal skills, supported by experience delivering small-scale initiatives or process improvements.
• This includes effectively managing internal stakeholders, coordinating across teams, and communicating progress, risks, and outcomes clearly and confidently.
• Well‑developed interpersonal capability, supporting effective leadership, constructive challenge, and collaboration across Operations and the Financial Crime function.
• Experience contributing to or leading small‑scale initiatives or process enhancements, including coordinating activity across teams and maintaining delivery focus.
• Ability to engage and influence internal stakeholders, ensuring clarity of expectations, progress visibility, and timely escalation of risks or issues.
• A proactive approach to identifying improvement opportunities, with the confidence to review existing processes and controls and propose pragmatic enhancements.
• Commitment to continuous improvement, supporting the evolution of AML Operations processes in line with regulatory expectations and Financial Crime guidance.
• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.

Please see our website for more information.

SEI’s competitive advantage: To help you stay energised, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more… After over 50 years, SEI remains a leading global provider of investment management, investment processing and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits, which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit.

SEI Investments (Europe) Ltd (‘SIEL’) is authorised and regulated by the Financial Conduct Authority (FRN 191713).

AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.