Manager, Transfer Agency

You will promote integration of the Transfer Agency department with other SEI lines of business. You will manage a team and be responsible for:

• Staffing of the team and ensuring appropriate knowledge acquisition through identification of development requirements, ‘on the job’ coaching/mentoring, and training to enable provision of superior client service.
• Motivation, performance management and development of employees to provide the highest level of service to all internal and external clients with the ability to manage multiple tasks under established delivery schedules.
• Management of employees to ensure adherence to company policies and procedures.
• Ensure succession planning process is in place and operational within the department through identification and development of high potential personnel.
• Develop and communicate goals and objectives for the team, formulate specific action plans, periodically review prioritisation of team goals and objectives and monitor progress regularly.
• Conduct performance appraisals, monthly one-on-ones with the team analysts and supervisors, and provide career pathing and training.
• Ensure staffing requirements are met by participating in interviews and hiring processes, and provide and foster a team environment to include individual development, promotions and disciplinary action.
• Provide regular communication and progress updates to Senior Management, especially with regards to client issues & meetings and project & initiatives progress.
• Participate in or lead departmental projects as applicable.
• Attend client and board meetings, and represent and portray the company in a positive manner.
• Management of / participation in ad hoc projects / tasks as required.
• Relationship management with banks, advisors, shareholders, regulators, auditors and other external/internal parties (sales/operations owners) as required.

Transfer Agency Operational Oversight

• Manage the delegation of funds to your team, coordinate/onboard new fund set ups, serve as a liaison between clients and internal teams, and oversee delegates.
• Perform quality control checks and approval on client correspondence, delegates, investor and compliance reporting.
• Correspond with investment managers regarding day-to-day inquiries, including questions on transactions associated with the fund(s) and investors.
• Client engagement and dedication to quality service is a must for success.
• Ensure on-target and on-time delivery of operational deliverables and reporting for all clients.
• Develop and maintain premium client service quality to ensure 100% referenceable clients assigned to their team.
• Continuous review of controls to ensure risks are being adequately mitigated.
• Expertise in calculations (equalisation and series accounting).
• Ensure accurate and complete data is maintained in the TA system for all clients.
• Perform review and approval on transaction processing, cash processing and various investor eligibility checks in accordance with regulatory/fund guidelines.
• Ensure Anti-Money Laundering and regulatory checks on TA activity are being carried out in accordance with regulatory requirements and in line with company procedures.
• Enforce adherence to service standards and specified deadlines.
• Review manual processes to identify automation and efficiency initiatives.
• Ensure a seamless operational transition for new and converted funds from implementation to production mode from the implementation/conversion team.
• Idea generation, project execution, process improvement and overall problem solving.

What you bring to the table:

• 5 to 7 years fund operations background, with Alternatives/Hedge Fund experience preferable.
• 5+ years management or supervisory experience.
• Knowledge of Investment (Financial) Services industry in Europe and strategic operations.
• Experience in Investran, Koger NTAS, or Investier systems is preferable.
• In-depth knowledge of Anti-Money Laundering and regulatory requirements.
• Excellent interpersonal and customer service skills.
• Individual with a positive “can do” attitude who takes ownership of assigned responsibilities.
• Ability to think strategically and lead by example.
• Ability to take control of situations and demonstrate clear leadership strengths.
• Team player – flexible and adaptable.
• Ability to take initiative and ownership for assigned responsibilities.
• Project management experience.
• Strong presentation skills.
• Detail-oriented with excellent problem solving skills.
• Strong oral and written communication skills – fluency in English essential for both.
• Ability to dissect information and elevate key information in a clear and timely manner.
• Ability to multi-task, prioritise work and manage time for efficiency and to meet strict deadlines.
• Strong organisational and administrative skills – PC proficient.

Attributes we value:

• Staff experience of managing a team of employees.
• Third Level Degree Qualification.

SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. This position will require a successful background check, including employment verification, education verification and criminal history review, once an offer has been extended and accepted.