At a Glance
- Tasks: Diagnose and resolve complex automotive issues while supporting service networks.
- Company: Join SEGULA Technologies, a fast-growing international engineering company.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Work across various vehicles and technologies in a dynamic environment.
- Why this job: Be the go-to expert for challenging technical problems and make a real impact.
- Qualifications: Experience in automotive diagnostics and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
Join the world of the future in a fast-growing international company! At SEGULA Technologies you will have the opportunity to work on exciting projects and help shape the future within an engineering company which is at the heart of innovation. SEGULA Technologies serves Clients in the automotive, energy and rail sectors in the UK. We focus on design, construction, installation, commissioning, operation, maintenance, decommissioning and dismantling also covering logistics and documentation.
When vehicles are down, you’re the one they call. Are you the technician everyone turns to when the fault is complex, the pressure is on, and the fix has to be right first time? We’re looking for a Flying Doctor / Technical Delegate (Automotive) to act as a critical technical escalation point—solving the toughest vehicle issues, supporting service networks, and keeping customers moving. This is a hands-on, high-impact role for an experienced automotive professional who thrives on diagnostics, problem-solving, and sharing knowledge.
As part of the Technical Assistance team, you’ll combine field missions, remote support, and technical leadership to resolve individual vehicle cases and wider cross-fleet issues. Your work will include:
- Carrying out on-site and remote technical missions to dealerships, authorised repairers, and technical centres—reducing downtime and clearing backlogs fast
- Diagnosing and resolving complex electrical, electronic, multiplexing, and drivability faults
- Investigating both single-vehicle issues and systemic fleet concerns, defining containment and corrective actions
- Using OEM diagnostic platforms (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, ECU updates, reprogramming, and parameterisation
- Interpreting wiring diagrams, service manuals, and technical bulletins to pinpoint root causes and define effective repair methods
- Producing clear technical reports, incident summaries, and action plans for engineering, quality, and aftersales teams
- Managing cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are met
- Coaching and supporting technicians at the point of repair, delivering on-the-job training and knowledge transfer
- Feeding recurring issues and lessons learned into knowledge bases to drive continuous improvement
- Ensuring safe, cost-aware working practices, while managing tools, equipment, logistics, and accurate case records
You’ll bring both deep technical expertise and the confidence to operate as a trusted escalation point. Essential experience includes:
- Proven background in automotive diagnostics, technical support, dealership workshops, field service, or OEM/Importer technical assistance
- Strong hands-on track record resolving complex electrical/electronic issues using OEM diagnostic tools
- Ability to work across multiple sites or markets, collaborating with workshops, parts, quality, and engineering teams
- Experience producing technical documentation, case reports, and supporting technician training
- Ideally, you’ll be qualified to Master Technician level or equivalent through experience.
Be the go-to expert for the most challenging technical issues. Work across a variety of vehicles, technologies, and environments. Combine hands-on diagnostics with coaching, problem-solving, and system-level impact. Play a key role in improving first-time-right fixes, customer satisfaction, and network capability.
Technical Support Engineer - Automotive in Suffolk employer: Segula Technologies
At SEGULA Technologies, we pride ourselves on being an innovative leader in the automotive sector, offering our employees a dynamic work environment where creativity and technical expertise thrive. Our commitment to employee growth is evident through continuous training opportunities and hands-on experience with cutting-edge technologies, all while fostering a collaborative culture that values teamwork and knowledge sharing. Join us in the UK, where you can make a meaningful impact on exciting projects and be part of a forward-thinking company dedicated to shaping the future of engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Automotive in Suffolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews or networking chats. Bring examples of past successes, especially those tricky diagnostics you’ve nailed. This will help us see you as the go-to expert we need.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining SEGULA Technologies. Tailor your application to highlight how your experience aligns with the Technical Support Engineer role and what you can bring to the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for solving those complex vehicle issues.
We think you need these skills to ace Technical Support Engineer - Automotive in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with automotive diagnostics and any hands-on work you've done. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, share specific examples of complex issues you've resolved in the past. We love seeing how you approach challenges and come up with effective solutions, especially in high-pressure situations.
Be Clear and Concise:When writing your cover letter or any supporting documents, keep it clear and to the point. We appreciate straightforward communication, so make sure to get your key points across without unnecessary fluff.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Segula Technologies
✨Know Your Stuff
Make sure you brush up on your automotive diagnostics knowledge. Familiarise yourself with common electrical and electronic issues, as well as the OEM diagnostic tools mentioned in the job description. Being able to discuss specific examples from your experience will show that you're not just a theory expert but someone who can tackle real-world problems.
✨Showcase Your Problem-Solving Skills
Prepare to share stories about how you've resolved complex issues in the past. Think of situations where you had to diagnose a tricky fault or coach a technician through a challenging repair. This will demonstrate your hands-on experience and ability to think on your feet, which is crucial for this role.
✨Understand the Company Culture
Research SEGULA Technologies and their approach to innovation in the automotive sector. Be ready to discuss how your values align with theirs and how you can contribute to their mission. Showing that you understand their focus on customer satisfaction and continuous improvement will set you apart.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about their current projects, challenges they face in technical support, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
