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- Tasks: Solve complex vehicle issues and support service networks to keep customers moving.
- Company: Join SEGULA Technologies, a fast-growing international engineering company at the forefront of innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Work across diverse vehicles and technologies in a dynamic environment.
- Why this job: Be the go-to expert for challenging technical problems and make a real impact.
- Qualifications: Experience in automotive diagnostics and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join the world of the future in a fast-growing international company! At SEGULA Technologies you will have the opportunity to work on exciting projects and help shape the future within an engineering company which is at the heart of innovation. SEGULA Technologies serves Clients in the automotive, energy and rail sectors in the UK. We focus on design, construction, installation, commissioning, operation, maintenance, decommissioning and dismantling also covering logistics and documentation.
When vehicles are down, you’re the one they call. Are you the technician everyone turns to when the fault is complex, the pressure is on, and the fix has to be right first time? We’re looking for a Flying Doctor / Technical Delegate (Automotive) to act as a critical technical escalation point—solving the toughest vehicle issues, supporting service networks, and keeping customers moving. This is a hands-on, high-impact role for an experienced automotive professional who thrives on diagnostics, problem-solving, and sharing knowledge.
As part of the Technical Assistance team, you’ll combine field missions, remote support, and technical leadership to resolve individual vehicle cases and wider cross-fleet issues. Your work will include:
- Carrying out on-site and remote technical missions to dealerships, authorised repairers, and technical centres—reducing downtime and clearing backlogs fast
- Diagnosing and resolving complex electrical, electronic, multiplexing, and drivability faults
- Investigating both single-vehicle issues and systemic fleet concerns, defining containment and corrective actions
- Using OEM diagnostic platforms (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, ECU updates, reprogramming, and parameterisation
- Interpreting wiring diagrams, service manuals, and technical bulletins to pinpoint root causes and define effective repair methods
- Producing clear technical reports, incident summaries, and action plans for engineering, quality, and aftersales teams
- Managing cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are met
- Coaching and supporting technicians at the point of repair, delivering on-the-job training and knowledge transfer
- Feeding recurring issues and lessons learned into knowledge bases to drive continuous improvement
- Ensuring safe, cost-aware working practices, while managing tools, equipment, logistics, and accurate case records
You’ll bring both deep technical expertise and the confidence to operate as a trusted escalation point. Essential experience includes:
- Proven background in automotive diagnostics, technical support, dealership workshops, field service, or OEM/Importer technical assistance
- Strong hands-on track record resolving complex electrical/electronic issues using OEM diagnostic tools
- Ability to work across multiple sites or markets, collaborating with workshops, parts, quality, and engineering teams
- Experience producing technical documentation, case reports, and supporting technician training
- Ideally, you’ll be qualified to Master Technician level or equivalent through experience.
Be the go-to expert for the most challenging technical issues. Work across a variety of vehicles, technologies, and environments. Combine hands-on diagnostics with coaching, problem-solving, and system-level impact. Play a key role in improving first-time-right fixes, customer satisfaction, and network capability.
Technical Support Engineer - Automotive in Norfolk employer: Segula Technologies
Contact Detail:
Segula Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Automotive in Norfolk
✨Tip Number 1
Network like a pro! Attend industry events, join automotive forums, and connect with professionals on LinkedIn. The more people you know, the better your chances of landing that Technical Support Engineer role.
✨Tip Number 2
Show off your skills! Prepare for hands-on assessments or technical interviews by practising diagnostics and problem-solving scenarios. We want to see how you tackle those complex electrical issues in real-time.
✨Tip Number 3
Be ready to share your knowledge! During interviews, highlight your experience in coaching and supporting technicians. We love candidates who can not only solve problems but also help others improve their skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SEGULA Technologies.
We think you need these skills to ace Technical Support Engineer - Automotive in Norfolk
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical expertise in automotive diagnostics and problem-solving. We want to see how you've tackled complex issues in the past, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for. It’ll make your application stand out and show us you're genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Segula Technologies
✨Know Your Stuff
Make sure you brush up on your automotive diagnostics knowledge. Familiarise yourself with common electrical and electronic issues, as well as the OEM diagnostic tools mentioned in the job description. Being able to discuss specific examples from your experience will show that you're the go-to expert they need.
✨Showcase Problem-Solving Skills
Prepare to share stories about how you've tackled complex vehicle issues in the past. Think of situations where you had to think on your feet and resolve problems under pressure. This role is all about being a 'Flying Doctor', so demonstrating your ability to diagnose and fix issues quickly will be key.
✨Communicate Clearly
Since you'll be producing technical reports and coaching technicians, practice explaining complex concepts in simple terms. During the interview, focus on how you can convey technical information effectively, as this will be crucial for training others and ensuring everyone is on the same page.
✨Emphasise Team Collaboration
This role involves working across multiple sites and collaborating with various teams. Be ready to discuss your experience working in team settings, how you’ve supported colleagues, and any instances where you’ve contributed to improving processes or knowledge sharing. Highlighting your teamwork skills will show that you can thrive in their collaborative environment.