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- Tasks: Diagnose and resolve complex automotive issues while supporting service networks.
- Company: Join SEGULA Technologies, a fast-growing international engineering company.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to coach and train technicians.
- Why this job: Be the expert who keeps vehicles moving and makes a real impact.
- Qualifications: Experience in automotive diagnostics and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join the world of the future in a fast-growing international company! At SEGULA Technologies you will have the opportunity to work on exciting projects and help shape the future within an engineering company which is at the heart of innovation. SEGULA Technologies serves clients in the automotive, energy and rail sectors in the UK. We focus on design, construction, installation, commissioning, operation, maintenance, decommissioning and dismantling also covering logistics and documentation.
When vehicles are down, you’re the one they call. Are you the technician everyone turns to when the fault is complex, the pressure is on, and the fix has to be right first time? We’re looking for a Flying Doctor / Technical Delegate (Automotive) to act as a critical technical escalation point—solving the toughest vehicle issues, supporting service networks, and keeping customers moving. This is a hands-on, high-impact role for an experienced automotive professional who thrives on diagnostics, problem-solving, and sharing knowledge.
What You’ll Be DoingAs part of the Technical Assistance team, you’ll combine field missions, remote support, and technical leadership to resolve individual vehicle cases and wider cross-fleet issues. Your work will include:
- Carrying out on-site and remote technical missions to dealerships, authorised repairers, and technical centres—reducing downtime and clearing backlogs fast
- Diagnosing and resolving complex electrical, electronic, multiplexing, and drivability faults
- Investigating both single-vehicle issues and systemic fleet concerns, defining containment and corrective actions
- Using OEM diagnostic platforms (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, ECU updates, reprogramming, and parameterisation
- Interpreting wiring diagrams, service manuals, and technical bulletins to pinpoint root causes and define effective repair methods
- Producing clear technical reports, incident summaries, and action plans for engineering, quality, and aftersales teams
- Managing cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are met
- Coaching and supporting technicians at the point of repair, delivering on-the-job training and knowledge transfer
- Feeding recurring issues and lessons learned into knowledge bases to drive continuous improvement
- Ensuring safe, cost-aware working practices, while managing tools, equipment, logistics, and accurate case records
You’ll bring both deep technical expertise and the confidence to operate as a trusted escalation point. Essential experience includes:
- Proven background in automotive diagnostics, technical support, dealership workshops, field service, or OEM/Importer technical assistance
- Strong hands-on track record resolving complex electrical/electronic issues using OEM diagnostic tools
- Ability to work across multiple sites or markets, collaborating with workshops, parts, quality, and engineering teams
- Experience producing technical documentation, case reports, and supporting technician training
- Ideally, you’ll be qualified to Master Technician level or equivalent through experience.
Be the go-to expert for the most challenging technical issues. Work across a variety of vehicles, technologies, and environments. Combine hands-on diagnostics with coaching, problem-solving, and system-level impact. Play a key role in improving first-time-right fixes, customer satisfaction, and network capability.
Technical Support Engineer - Automotive in Birmingham employer: Segula Technologies
Contact Detail:
Segula Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Automotive in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, join online forums, and connect with professionals in the automotive sector. The more people you know, the better your chances of landing that Technical Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your diagnostic successes and technical reports. This will give potential employers a taste of what you can bring to the table, especially when it comes to solving complex issues.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss specific cases where you've tackled tough vehicle issues, as this will demonstrate your expertise and confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer - Automotive in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your automotive diagnostics experience and any hands-on work you've done, as this will show us you're the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about automotive technology and how your problem-solving skills can make a difference. Be specific about your achievements and how they relate to the role.
Showcase Your Technical Skills: We want to see your technical prowess! Mention any OEM diagnostic tools you’ve used and your experience with complex electrical issues. This will help us understand your capabilities and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our innovative team at SEGULA Technologies.
How to prepare for a job interview at Segula Technologies
✨Know Your Stuff
Make sure you brush up on your automotive diagnostics knowledge. Familiarise yourself with common electrical and electronic issues, as well as the OEM diagnostic tools mentioned in the job description. Being able to discuss specific examples of how you've resolved complex problems will show that you're the expert they need.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about challenging technical issues you've faced in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to work under pressure, which is crucial for this role.
✨Get Familiar with the Company
Research SEGULA Technologies and their projects in the automotive sector. Understanding their focus on innovation and customer satisfaction will allow you to tailor your responses and show genuine interest in the company. Mentioning specific projects or values during the interview can really set you apart.
✨Practice Technical Communication
Since you'll be coaching technicians and producing technical documentation, practice explaining complex concepts in simple terms. You might be asked to describe a technical issue or solution during the interview, so being clear and concise will highlight your communication skills and ability to transfer knowledge effectively.