Payroll Administrator in Solihull

We are looking for an experienced Payroll Administrator to join our People Services team.

As part of the Enterprise Services business, People Services operates as an HR & Payroll Shared Service, providing first‑line HR and Payroll advice and guidance to employees and managers across 21 sites in the UK, Ireland and the Middle East, supporting around 7,600 staff.

Key Responsibilities

• Utilise the payroll system SAP and the HR system Workday to process employee payroll transactions, troubleshoot issues and query transactions, and run reports to analyse data.
• Process employee applications and provide guidance in line with company policies.
• Undertake a range of HR administration duties including generating employee correspondence, performing data audits, updating employee files and ensuring high levels of data accuracy.
• Deliver high‑quality customer service while managing employee cases across multiple communication channels (email, phone and online portal).
• Adhere to established Payroll and HR processes, policies, guidelines and regulations to resolve simple customer queries.
• Actively engage in continuous‑improvement initiatives to identify improvement opportunities and support process optimisation activities.
• Provide first‑line Payroll support to employees and managers, including HR policy and process advice across the employee lifecycle and assisting with payslip queries.
• Use Service Now to proactively administer cases, manage customer expectations and adhere to agreed SLAs.
• Understand and comply with corporate data protection and confidentiality policies.
• Act as an advocate for People Services within the business and encourage adoption of services.
• Required Qualifications and Experience
• Prior relevant experience working within Payroll.
• Ability to work in a fast‑paced customer service environment, delivering to agreed targets, SLAs and providing excellent service to all employees.
• Strong multi‑tasking and prioritisation skills to meet competing demands.
• Proactive, professional, and capable of maintaining high confidentiality.
• Strong written and oral communication skills, with the ability to coach customers over the phone or Microsoft Teams.
• Strong analytical skills, attention to detail and problem‑solving abilities.
• Capacity to work independently and thrive under pressure.
• Strong Excel skills, including manipulation of data and use of VLOOKUPs and other formulas.
• Preferred Qualifications and Experience
• Strong IT skills, including experience with Workday, SAP and Service Now.
• CIPP Level3 (or equivalent) qualification.

Compensation and Benefits

• Competitive salary.
• 25 days annual leave plus bank holidays.
• Annual bonus.
• Employee Assistance Programme.
• Employee discounts and a generous pension scheme.
• Wellness programmes, including discounted gym membership.
• Work Hours and Location

This is a full‑time hybrid role with Wednesday and Thursday in the Shirley office. Working hours are 8:00‑16:00 Monday to Thursday and 8:00‑15:30 Friday.

Equal Opportunity Statement

RTX adheres to the principles of equal employment.

All qualified applications will be given careful consideration without regard to ethnicity, colour, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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