At a Glance
- Tasks: Manage IT infrastructure and ensure 99.999% uptime for customer server environments.
- Company: Join Rackspace Technology, a leader in multicloud solutions and Fanatical Support.
- Benefits: Flexible night shifts, competitive pay, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team ensuring top-notch service and support for customers.
- Qualifications: GCSE level education; experience with hardware and customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
Rackspace Technology is a leading provider of expertise and managed services across major cloud technologies.
We deliver Fanatical Support throughout the customer journey with proactive, always-on service and automation.
The
Data Centre Operations Technician (L3) owns responsibility for IT infrastructure, including customer configurations, within the data centre environment, ensuring customer server environments are secure, operational and maintain 99.999% uptime.
You must be able to work a flexible schedule supporting a team with 24x7x365 coverage, including holidays and weekends.
This role is 3rd (night) shift: 20:30–06:30, 4 days per week.
Rotates from Sun-Weds to Weds-Sat.
- Key Accountabilities
- Utilize custom monitoring software and internal ticketing system to provide customer support
- Identify and troubleshoot simple hardware failures on x86-based servers, including replacement of failed hardware components
- Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies
- Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMware ESX Server
- Simple operating systems administration including troubleshooting of login, password and connectivity issues
- Troubleshoot simple LAN connectivity issues and re-establish remote access to customer configurations using SSH, Terminal Services/Remote Desktop Services or remote access controllers
- Complete troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances
- Complete troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
- Perform customer configuration maintenance including hardware modification, operating system installation, mounting devices in cabinets and completing all cabling needs
- Troubleshoot copper and fibre cabling including initial installation testing and connectivity issues with deployed copper or fibre cabling
- Provide technical communication relating to customer configurations in a concise, professional manner
- Adhere to company security policies and procedures, including health and safety and local governing requirements
- Execute and maintain meticulous 5S and housekeeping practices
- Demonstrate consistent, measurable performance
- Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
- Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
Requirements
- Educated to GCSE level or equivalent; further education in a technical vocation advantageous
- Previous experience or ability to show familiarity with building, repairing or upgrading hardware components
- Previous experience in a customer service oriented position preferred
- Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
- Experience with Dell Power Edge and HP Pro Liant rack server hardware preferred
- Experience with Cisco ASA and ASA-X series firewalls, F5 Big IP and Brocade ADX series load-balancers and Alert Logic IDS preferred
- Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred
- Experience with Dell Power Vault DAS, Net App and EMC Isilon NAS systems preferred
- Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
- Must be able to prioritize work in a fast paced, high pressure environment
- Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette
- Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software
- Must be able to lift 50 lbs over head
- Must have reliable transportation and be willing to occasionally travel (2-4 weeks per year)
- About
- Rackspace
Technology: We are the multicloud solutions experts, delivering end-to-end solutions across applications, data and security.
We are committed to equal employment opportunity and welcome all applicants.
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DC Ops Technician III - UK in Slough employer: Segment (Twilio)
Join a forward-thinking company in Glenrothes or Livingston as a Principal Hardware Engineer, where you will be empowered to lead innovative power electronics designs and mentor a talented team. With a strong commitment to employee growth, competitive salaries, and a flexible working environment, we offer a culture that values collaboration and technical excellence. Enjoy unique benefits such as enhanced family policies, generous holiday allowances, and opportunities for community engagement through paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land DC Ops Technician III - UK in Slough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Segment (Twilio) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Segment (Twilio) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Segment (Twilio)!
✨Direct Apply to Segment (Twilio)
Let's not forget to apply directly through the Segment (Twilio) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace DC Ops Technician III - UK in Slough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Segment (Twilio).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Segment (Twilio). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Segment (Twilio)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
