At a Glance
- Tasks: Lead technical audits and enhance quality in liability claims handling.
- Company: Join a leading TPA business with a focus on quality and innovation.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive health benefits.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by improving claims handling standards and mentoring colleagues.
- Qualifications: Proven experience in liability claims and strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
- Liability Technical Quality Lead
- Job Location: Leeds / UK / Hybrid
- Job Type: Permanent
- Remuneration: Competitive salary taking into account skills, experience and qualifications
Role Overview
We’re looking for a Liability Technical Quality Lead to join our Technical Governance team, playing a key role in strengthening the quality, consistency, and technical standards of liability claims handling across our TPA business.
This role combines technical leadership with oversight responsibility and continued direct involvement in claims handling through a small caseload.
Responsibilities
- Lead technical audits, file quality reviews and case assessments across liability claims handling activity, identifying technical trends, governance risks, and development opportunities to support continuous improvement and operational performance.
- Deliver clear coaching, technical guidance, and performance feedback to claims colleagues and leadership teams, while supporting the design and delivery of technical training, best practice frameworks, and guidance materials across the business.
- Act as a senior technical referral point on complex, litigated, and high‑value liability claims matters, managing quality oversight activity across key client accounts while maintaining a small caseload to retain hands‑on involvement in claims handling and technical decision making.
Qualifications
- Significant liability claims handling experience with strong technical expertise across EL, PL, Products Liability, and property‑related claims.
- Experience completing technical audits and quality reviews within a claims environment.
- Strong analytical capability, decision‑making skills, and the ability to identify continuous improvement opportunities.
- Excellent communication, stakeholder management, and coaching skills, with experience delivering technical feedback and guidance.
- Proven ability to influence technical standards, support capability development, and drive quality improvement initiatives.
- Strong understanding of legal, regulatory, and customer outcome requirements relevant to liability claims handling.
Benefits
- Competitive salary taking into account skills, experience and qualifications.
- Self‑Invested Personal Pension Scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from the office or your home.
- Private healthcare plan (including pre‑existing conditions).
- Life assurance.
- Employee assistance programme for employee wellbeing.
- Wellbeing and digital GP apps.
- Group Income Protection.
- Other benefits: voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
- Discounts on various products and services.
- Equal Opportunity and Legal Disclaimer
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.
They are not intended to constitute a comprehensive list of functions, duties, or local variances.
Sedgwick retains the discretion to add or to change the duties of the position at any time.
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Liability Technical Quality Lead in Leeds employer: Segment (Twilio)
At Sedgwick, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Liability Technical Quality Lead in Leeds, you'll benefit from competitive remuneration, flexible working options, and a comprehensive benefits package, including private healthcare and a generous holiday allowance. Join us to make a meaningful impact while advancing your career in a dynamic environment that values continuous improvement and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Liability Technical Quality Lead in Leeds
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Segment (Twilio)). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
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Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Segment (Twilio). Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Liability Technical Quality Lead in Leeds
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Segment (Twilio).
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Segment (Twilio). Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Segment (Twilio)
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Segment (Twilio) to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Segment (Twilio), they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Segment (Twilio)'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
