At a Glance
- Tasks: Lead innovative projects in data storage and define scalable service frameworks.
- Company: Join a top tech company reshaping the industry with a collaborative culture.
- Benefits: Enjoy flexible time off, wellness resources, and opportunities for professional growth.
- Other info: Be part of an inclusive team that values every voice and promotes growth.
- Why this job: Make a real impact in tech while working with cutting-edge technologies.
- Qualifications: Experience in product engineering and automation tools is essential.
The predicted salary is between 63000 - 77000 £ per year.
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you’re ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
The Senior Lead Product Services Engineer role is critical to building the foundation of scalable services at Everpure. You will define how Product capabilities are operationalised, ensuring that product adoption is supported by consistent, high-quality service frameworks. The role is responsible for engineering and operationalising repeatable platform services that support the lifecycle of Everpure products. The Role is expected to demonstrate the appropriate level of technical and thought leadership and internal cross‑functional influence, as well as to devise new quality methods, content and innovations to accelerate enablement and influence quality. Leading another Platform Services Engineer, the role is responsible for driving and ensuring completion of all delivery readiness requirements, as well as the automation, and standardisation of product‑attached services, ensuring they can be deployed consistently, efficiently, and at global scale. Working closely with Product Engineering, Portfolio, and Delivery teams, the role translates product capabilities into scalable service offerings that improve operational efficiency and accelerate customer adoption.
WHAT YOU'LL DO
- Strategy: Help define Platform services scope
- Define a robust Delivery Readiness Framework for successful deployment (integrating with existing workflows)
- Define service readiness criteria, operational documentation, and enablement assets before global release.
- Define & Establish service standards, quality measures, SLAs, and operational best practices.
- Ensure product services are aligned to product releases and engineering roadmaps.
- Delivery Operational Readiness: Act as the intersection between Product Engineering & Advanced Services ensuring every product service is operationally ready prior to release (Field Testing / QA)
- Partner with Product Engineering to operationalise new platform capabilities.
- Work closely with Engineering / Product Team on Tech Documentation (version control / management)
- Identify Enablement requirements (Partners, CDP, ASP)
- Ongoing Software Release impact assessment and notifications.
- Services Engineering Lab Management strategy / Overview
- Innovation (Continuous Improvement & Automation): Adopt a Six Sigma type approach to continuous improvement / efficiencies in workflows and technology through automation, simplification, and standardisation.
- Lead with an AI innovation mindset - Develop service automation, tooling, runbooks, and operational procedures to improve consistency and quality and constantly enhance scalable service frameworks that improve operational efficiency & accelerate customer adoption.
- Leadership: Lead Platform Services Engineer(s)
- Program Management approach / governance
- Close collaboration with Stakeholders / Leadership Teams
- Act as Technical SME for wider Implementation Center of Excellence Team.
WHAT YOU BRING
- Strong experience in Product engineering, infrastructure, or cloud environments
- Understanding of product lifecycle and operational service design
- Experience building automation and standardised operational processes
- Familiarity with enterprise Products (storage, cloud, virtualization, networking)
- Experience with scripting or automation tools (e.g. Terraform, Python, CI/CD pipelines)
- Ability to design scalable, repeatable service models rather than one‑off solutions
- Strong collaboration skills across architecture, product, and engineering teams
- Attention to detail and focus on operational excellence
- Strong Documentation and asset management (version control) skills
- Knowledge / experience of Continuous Improvement Methodologies (ie Six Sigma) preferred.
WHAT YOU CAN EXPECT FROM US
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
ACCOMMODATIONS AND ACCESSIBILITY
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best. Bring your bold. Pure and simple.
Lead Product Services Engineer, Advanced Services - UK employer: Segment (Twilio)
Join a forward-thinking company in Glenrothes or Livingston as a Principal Hardware Engineer, where you will be empowered to lead innovative power electronics designs and mentor a talented team. With a strong commitment to employee growth, competitive salaries, and a flexible working environment, we offer a culture that values collaboration and technical excellence. Enjoy unique benefits such as enhanced family policies, generous holiday allowances, and opportunities for community engagement through paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Services Engineer, Advanced Services - UK
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Segment (Twilio) or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Segment (Twilio).
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Segment (Twilio).
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Segment (Twilio) that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Lead Product Services Engineer, Advanced Services - UK
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Segment (Twilio).
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Segment (Twilio) and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Segment (Twilio)
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Segment (Twilio) uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
