At a Glance
- Tasks: Create technical docs and training materials while building relationships with diverse customers.
- Company: Join a leading defence and aerospace company with a commitment to innovation.
- Benefits: Competitive salary, travel opportunities, and extensive training on cutting-edge technology.
- Other info: Opportunities for career growth and development in a supportive team.
- Why this job: Gain hands-on experience in a dynamic environment and make a real impact.
- Qualifications: Knowledge of technical documentation and training; experience in ISR systems is a plus.
The predicted salary is between 35000 - 45000 £ per year.
What You Will Do
- Develop and deliver technical documentation and training materials while establishing working relationships with a wide range of customers.
- Assist in the preparation of Technical Manuals to various formats, such as AESP or US Government Technical Manual.
- Actively collaborate with programme management, engineering, and other development areas.
- Conduct customer training using various media such as MS Power Point and carry out on‑job training.
- Carry out additional tasks as directed by the Integrated Support Manager.
- Assist in the preparation of IPS/Supportability documentation, commensurate with internal on‑the‑job training.
Location: Malvern, Worcestershire. The role will primarily be based in Malvern, with some travel within the UK and overseas travel required.
What You Will Learn
You will receive extensive training on the SCi‑Toolset and the hardware infrastructure that supports it, learn how complex, secure, multi‑server systems are built, tested, deployed, and sustained throughout their lifecycle, gain exposure to UK and international customer environments, and strengthen your communication and stakeholder management skills through regular engagement with internal teams and external customers.
Qualifications
- Good working knowledge of key areas related to technical documentation and training material production.
- Background in ISR exploitation systems is desirable.
- Experience developing, implementing and controlling training plans with conflicting requirements, ensuring activities are successfully progressed and delivered in line with defined targets and constraints.
- Ability to conduct Maintenance Task Analysis on ISR exploitation systems.
- Experience with MS Office products for production, control and amendment of supportability documentation and technical manuals.
- Ability to obtain and maintain the relevant UK security clearance required for the role (SC at a minimum).
- Preferred Qualifications
- Experience as a technical author.
- Formal training qualification in technical writing.
- Engineering experience.
- Experience with Red Hat Enterprise Linux.
- Experience working in defense, aerospace or another regulated, mission‑critical environment.
- Experience supporting customer‑facing systems and providing remote technical support.
- A full UK driving licence.
RTX adheres to the principles of equal employment.
All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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Integrated Product Support Engineer employer: Segment (Twilio)
Join a forward-thinking company in Glenrothes or Livingston as a Principal Hardware Engineer, where you will be empowered to lead innovative power electronics designs and mentor a talented team. With a strong commitment to employee growth, competitive salaries, and a flexible working environment, we offer a culture that values collaboration and technical excellence. Enjoy unique benefits such as enhanced family policies, generous holiday allowances, and opportunities for community engagement through paid volunteering days.
