At a Glance
- Tasks: Support and troubleshoot the Roku platform, ensuring a seamless user experience.
- Company: Join a global team at Roku, a leader in streaming technology.
- Benefits: Comprehensive benefits, hybrid work model, and mental health support.
- Other info: Flexible hours and excellent career growth opportunities await you.
- Why this job: Be part of a dynamic team that keeps the Roku Channel running smoothly.
- Qualifications: 3-5 years in tech, strong problem-solving skills, and a passion for entertainment.
About the Team
The Technical Operations team is the platform's first line of defense — a global, around-the-clock organization responsible for the health and stability of the Roku Channel and the systems that power it. With engineers across the US, Canada, Mexico, and India, TechOps monitors ad delivery, CDN infrastructure, live feeds, and content pipelines 24/7, triaging and resolving issues before they reach viewers. The team sits at the intersection of Engineering, Content Operations, Live Operations, and Advertising — owning escalation paths, SLA frameworks, and high-visibility launch support. Beyond incident response, TechOps invests in automation and tooling to reduce toil and scale with the platform.
About the Role
We are seeking a Technical Operations Engineer to support the end‑user experience of the Roku platform, including the Roku Channel (TRC). The Engineer will work with a global Technical Operations team and collaborate across Live Operations, Advertising Operations, Editorial, Engineering, and Customer Support.
Responsibilities
- Prioritize issues for engineering to resolve and facilitate communication to operational and business stakeholders.
- Support, troubleshoot, and triage issues relating to advertising on the Roku platform.
- Work with the broader technical operations team to support Roku infrastructure including ad services.
- Collaborate with cross‑functional teams to resolve day‑to‑day issues; perform data analysis as needed.
- Resolve problems independently and follow documented escalation procedures.
Qualifications
- 3 to 5 years of relevant technical experience in video or related technology disciplines.
- Fluent in English.
- Strong troubleshooting and problem‑solving skills, with ability to work with engineering and business owners.
- Comfortable and adaptable in a fast‑paced, dynamic environment.
- Interface with internal and external customers in a polite, positive, and professional manner.
- Detail‑oriented, analytical, methodical and committed to driving quality.
- Familiar with the entertainment industry (or a fan of movie/TV).
- Knowledge of consumer product and user interfaces and networking functionality is a plus.
- Willing to work flexible hours including nights and/or weekends.
- Bachelor's Degree or relevant work experience required.
Benefits
Roku offers a comprehensive benefits package that may include healthcare (medical, dental, and vision), life insurance, accident, disability, commuter, and retirement options (401(k)/pension). Employees also receive mental health and financial wellness support and resources.
Compensation & Work Environment
Hybrid work: Teams generally work in the office Monday through Thursday; Fridays are flexible for remote work, except for roles that require full attendance.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require accommodation, please direct inquiries to EmployeeRelations@Roku.com.
Technical Operations Engineer in Cambridge employer: Segment (Twilio)
Join a forward-thinking company in Glenrothes or Livingston as a Principal Hardware Engineer, where you will be empowered to lead innovative power electronics designs and mentor a talented team. With a strong commitment to employee growth, competitive salaries, and a flexible working environment, we offer a culture that values collaboration and technical excellence. Enjoy unique benefits such as enhanced family policies, generous holiday allowances, and opportunities for community engagement through paid volunteering days.
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We think you need these skills to ace Technical Operations Engineer in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Segment (Twilio).
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Segment (Twilio). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at Segment (Twilio)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
