Digital Product Designer in City of Westminster

Responsibilities

• Partner with Product Managers to identify opportunities and define future product investments.
• Help teams move from assumptions to evidence-based decisions.
• Bring strategic thinking to complex business and customer problems.
• Contribute to product vision, roadmap discussions, and long-term planning.
• Champion Customer Centred Design.
• Build strong connections with customers through interviews, observation, testing, and research.
• Translate customer insights into opportunities, priorities, and product decisions.
• Advocate for customer needs while balancing commercial objectives.
• Explore New Opportunities – contribute to initiatives supporting growth in Europe, South Africa, and other future markets.
• Explore new experiences, services, and business models that can create value for customers.
• Drive Innovation & New Ways of Working; help define how AI and emerging technologies can improve both customer experiences and internal product development processes.
• Experiment with new approaches to discovery, design, prototyping, and validation.
• Bring fresh ideas and challenge existing assumptions.
• Deliver Great Design by creating thoughtful, intuitive user experiences grounded in customer insight.
• Produce high-quality design work with strong attention to detail.
• Collaborate closely with Product, Engineering, Commercial, and Operational teams to bring ideas to life.
• Must‑Haves
• Strong portfolio demonstrating both strategic thinking and hands‑on delivery.
• Experience leading discovery work and influencing product direction.
• Deep curiosity about customer behaviour and motivations.
• Experience planning or conducting user research.
• Ability to connect customer needs with business outcomes.
• Strong communication and stakeholder management skills.
• Comfortable navigating ambiguity and shaping opportunities from loosely defined problems.
• Bonus
• Experience working in e‑commerce, marketplaces, Saa S, or B2B products.
• Experience entering new markets or designing for international audiences.
• Experience building research practices, frameworks, or communities.
• Interest in AI‑assisted product development and emerging technologies.
• Interest in sustainability and renewable energy Segen Ltd was formed in 2004 and is the UK's largest Wholesale Distributor of Solar PV, Energy Storage Systems and EV‑charging.

With a growing European and international focus Segen is now part of the Labora Group since 2021.

Segen Group turnover is more than £300m and growing at over 50% per year so there has never been a better time to join the team.

Company Overview

Our customer base consists of commercial and residential installation companies.

Access to our unique on‑line portal and design tool, plus our emphasis on product quality, consistency and availability sets us apart in the market.

Segen is a fast‑moving business that responds quickly to any market changes supported by its bespoke ERP system and database and team.

Benefits

• 25 days holiday
• EV Car scheme
• Pension
• Life Assurance
• Discounted company products
• Cycle to Work Scheme
• Career Development
• Employee Assistance Scheme
• Staff events and surprises
• Equal Employment Opportunity

At Segen, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work.

We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture.

We welcome applications from candidates of all backgrounds, race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability.

We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply.

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