Operations Coordinator

SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly. At the heart of SEGA is our publishing team based in London, where we help the studios bring their creative vision to life. Here we have a hardworking bunch of people spanning Tech, Sales, Marketing, Finance, QA and more. Together, we drive the continued success and evolution of our Western business through living our company values of being product focused, embracing true partnerships and always having fun so that we can strive to come together as One SEGA.

We’re excited to be recruiting an Operations Coordinator to join our Operations team within our GPO department. In this role, you’ll play a key part in supporting the Operations team, with a strong emphasis on Digital Operations, by owning the first-party metadata submission process from start to finish. You will develop expert knowledge of the relevant systems and procedures, including but not limited to Sony, Nintendo, Microsoft, Epic, and Steam. You will maintain communication with cross-functional teams to gather the necessary information and assets as they become available and execute submissions accordingly. Additionally, you will manage submission timelines to support the needs of the teams.

• Collect, organize, and complete submission of assets and metadata to 1st parties through their respective systems.
• Create schedules specific to each title and platform that align with Brand plans as defined by the product marketing and comms teams.
• Regularly communicate with cross-functional teams about schedule and status.
• Effectively communicate and follow up with all involved stakeholders to ensure deadlines are met.
• Supply cross-function teams with feedback from 1st parties, and create a clear plan for response, revisions, and resubmissions.
• Coordinate with global teams to ensure plans and schedules are followed as defined by overall Brand strategy.
• Provide regular updates to team leaders.
• Identify when escalations are required and accurately update management.
• Support packaged operations team in a back-up role as needed.
• Support with Alaska key management system, processing key requests, deactivation of keys and any support queries as well as helping with onboarding workflow and internal training.
• Support regular key audit and security processes.

• Demonstrated history of working efficiently and meticulously within a strict and complex system.
• Ability to multitask and stay organized in fast-paced environment.
• Previous experience working with Nintendo, Microsoft, Sony processes preferred.
• Ability to proactively seek solutions and solve problems, as well as source accurate information from various internal and international departments.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office suite.

We believe that making the best games relies on having the best people, so we make sure that we look after ours… For our gaming buffs, you can get involved in our lunchtime get gaming sessions in our games lounge and Club SEGA, regular gaming tournaments and free SEGA games on Steam. If you're more of a foodie, you can take advantage of fresh fruit and cereal every single day. Fitness fanatics will love our discounted gym membership, ride to work scheme, workout area and bootcamps in the business park. You can find your zen with weekly yoga classes as well as in-house massage therapy. You’ll have access to a comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme. We offer competitive salaries and a fantastic bonus scheme so that you can stay motivated and focused on making SEGA the best it can be. We hold regular lunch & learn sessions, company updates at incredible venues in Central London and Christmas parties that you’ll want to brag to your mates about! What’s not to love? We pride ourselves on having flexible working hours to ensure that you have a life outside of the office. We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!