IT Helpdesk & Security Engineer - Permanent - SEGA Europe HQ - London - 5 days in-office

ABOUT SEGA

SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios across the UK and Bulgaria.

Working Model

On-site (5 days per week)

Location

566 Chiswick High Rd, Building 12, London W4 5AN, GB

IT Helpdesk & Security Engineer

Based at our London HQ, you will be the first line of technical assistance and defense against security threats. You will provide exceptional support and collaborate with the Cyber Security team to triage and investigate incidents on endpoints.

Key Responsibilities

• Monitor and respond to incoming incidents and service requests quickly.
• Deliver technical support across multiple channels including email, Microsoft Teams, the service desk platform and in‑person interactions.
• Assist with onboarding and offboarding processes for user accounts and hardware deployment or recovery.
• Proactively maintain user devices and ensure compliance with company policies and standards.
• Create and maintain IT documentation in Atlassian Confluence.
• Provide support for O365, Microsoft Entra and other SaaS applications.
• Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain and, where appropriate, escape escalation.
• Capture forensic images from suspected compromised endpoints using industry‑standard tooling (e.g. FTK Imager) and preserve chain of custody.
• Support phishing triage and response, including reviewing user‑reported messages and pulling headers and indicators in Microsoft 365 Defender.
• Occasional travel to HQ or other studios may be required.

Essential Knowledge & Skills

• Strong hands‑on experience with Windows operating systems, troubleshooting and system maintenance.
• Capability to support in‑person users with technical troubleshooting and hands‑on support.
• Foundational understanding of Active Directory and Microsoft Entra ID.
• Bachelor’s Degree in Cyber Security or a security‑focused certification.
• Experience with the Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange).
• Ability to acquire a forensic image from a suspected compromised endpoint and produce verifiable hashes.
• Understanding of core security tooling (EDR, SIEM, enterprise email security) and incident triage.
• Awareness of common attacker techniques (MITRE ATT&CK) and basic log analysis skills.

Desirable Knowledge & Skills

• Proficiency with macOS environments and support practices.
• Familiarity with ManageEngine Endpoint Central, Microsoft Intune and Jamf.
• Experience supporting Microsoft Teams Room Systems.
• ITIL Foundation certification.
• CompTIA A+ certification.
• Security‑focused certifications such as GCIH or GCFA.
• Experience with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase or Magnet AXIOM.

Soft Skills

• Excellent communication, translating technical concepts to clear language.
• Strong problem‑solving abilities and a proactive mindset.
• Strong interpersonal skills and a collaborative spirit.
• Highly organised and adaptable to manage competing priorities.
• Naturally inquisitive and driven to learn and grow.

Benefits

• Competitive salary and bonus scheme.
• Comprehensive benefits package including life assurance, income protection, private healthcare, dental insurance and enhanced pension scheme.
• Flexible working hours.
• Discounted gym membership, work‑to‑work scheme and weekly yoga classes.
• Opportunity for occasional travel and collaboration across studios.

All applicants are welcome. We actively seek to diversify our team and bring more voices to the table.