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- Tasks: Provide top-notch technical support and resolve IT issues for our team.
- Company: Join SEGA, a leading interactive entertainment company based in vibrant West London.
- Benefits: Enjoy flexible hours, competitive salary, wellness benefits, and engaging employee activities.
- Why this job: Be part of a passionate team creating amazing gaming experiences in a supportive culture.
- Qualifications: Hands-on experience with Windows and macOS, plus knowledge of Microsoft 365 and Active Directory.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Company: Sega Europe Ltd
Location: SEGA West London
Job Title: Desktop Support Engineer
As a Desktop Support Engineer at SEGA Europe Ltd, based in our vibrant West London office, you will be the first point of technical assistance for our team. Your role is crucial in ensuring employees have the tools and support needed to work efficiently. Your goal is to deliver an exceptional user experience by resolving technical issues promptly, maintaining smooth IT operations, and providing top-tier support.
Key Responsibilities:
- Monitor and respond to incidents and service requests promptly.
- Provide technical support via email, Microsoft Teams, the service desk platform, and in person.
- Assist with onboarding and offboarding processes, including user accounts and hardware deployment or recovery.
- Maintain user devices, ensuring compliance with company policies.
- Create and update IT documentation in Atlassian Confluence.
- Support O365, Microsoft Entra, and other SaaS applications, and install and maintain hardware and software.
Essential Skills & Experience:
- Hands-on experience with Windows OS troubleshooting and maintenance.
- Proficiency with macOS support practices.
- Experience with physical IT support and troubleshooting.
- Understanding of Active Directory and Microsoft Entra ID.
- Experience with Microsoft 365 suite including Teams, SharePoint, OneDrive, and Exchange.
- CompTIA A+ certification or equivalent knowledge.
Desirable Skills:
- Experience with ManageEngine Endpoint Central.
- Experience with Microsoft Intune.
- Knowledge of Jamf for macOS support.
- Experience supporting Microsoft Teams Room Systems.
- TIL Foundation certification.
Soft Skills:
- Excellent communication skills.
- Problem-solving and proactive mindset.
- Strong interpersonal and team collaboration skills.
- Organized and adaptable.
- Curiosity and continuous learning attitude.
Benefits & Culture:
Join a passionate team committed to creating top gaming experiences. Enjoy a collaborative environment, professional growth opportunities, competitive salary, comprehensive benefits, flexible hours, and a supportive culture. SEGA offers various employee engagement activities, wellness benefits, and a diverse, inclusive workplace.
SEGA is a leading interactive entertainment company with a European HQ in West London. We support our employees with a range of benefits, including health schemes, fitness programs, social events, and more.
Interested applicants are encouraged to visit our Careers website to learn more about why SEGA is a workplace you’ll want to be part of.
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IT Helpdesk Engineer employer: SEGA
Contact Detail:
SEGA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft 365, Active Directory, and macOS support. Having hands-on experience or even a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. Be ready to discuss your approach and the impact of your solutions, as this will demonstrate your proactive mindset and ability to deliver exceptional user experiences.
✨Tip Number 3
Network with current or former employees of SEGA Europe Ltd on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your soft skills, particularly your communication and teamwork abilities. SEGA values collaboration, so think of examples that highlight how you've successfully worked within a team or communicated effectively in challenging situations.
We think you need these skills to ace IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and macOS. Include specific examples of troubleshooting and maintenance tasks you've handled.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at SEGA and how your skills align with their needs. Mention your problem-solving abilities and any experience with tools like Microsoft 365 and Active Directory.
Showcase Soft Skills: Emphasise your communication skills and teamwork experience in both your CV and cover letter. SEGA values interpersonal skills, so provide examples of how you've collaborated effectively in past roles.
Highlight Continuous Learning: Mention any certifications or training you've completed, such as CompTIA A+ or TIL Foundation. Show your commitment to continuous learning and staying updated with the latest IT trends and technologies.
How to prepare for a job interview at SEGA
✨Know Your Technical Stuff
Make sure you're well-versed in Windows OS troubleshooting and macOS support practices. Brush up on your knowledge of Microsoft 365 suite, especially Teams and SharePoint, as these are crucial for the role.
✨Show Off Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples where you've resolved technical issues. Highlight your proactive mindset and how you approach problem-solving in a team environment.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Demonstrate Your Curiosity
Express your eagerness to learn and adapt. Talk about any recent technologies or tools you've explored, and show that you're committed to continuous learning in the IT field.
