Overview
In this role you lead and mentor two remote QA sub-teams (Development QA and Functional QA) to drive quality across a AAA title. You act as a hands-on people leader, shaping processes, KPIs and performance, while ensuring smooth collaboration with internal and external teams. You’ll champion quality-assistance practices, push-left initiatives, and fast-paced agile methods to sustain high-quality releases. Your work directly supports developers and post-launch care, with a strong focus on developing staff and maintaining team motivation. This is a chance to influence how QA scales and evolves in a globally distributed studio.
Pay / Benefits
- Work from Anywhere (temporary period)
- Enhanced holiday allowance
- flexible core hours
- performance-based discretionary bonus
- relocation package
- private medical and dental insurance
Responsibilities
- Lead and mentor remote Dev QA and Functional QA teams, developing skills and processes
- Create, maintain and track team KPIs and quality metrics
- Oversee defect reporting quality and the bug database, and support build delivery
- Run regular 1:1s, retrospectives, planning sessions and performance reviews
- Manage workload, priorities, and coverage across assigned teams
- Maintain and improve test case databases and QA processes
- Communicate project status and risks to QA leadership and stakeholders
- Ensure cross-team alignment and information flow between internal and external teams
- Acquire deep product knowledge from development to post-launch support
- Support staffing coverage and assist with travel to Sofia for face-time with the remote team
- Innovate and tailor Dev QA processes for maximum efficiency
Key requirements
- Direct experience leading remote teams
- Strong written and verbal communication
- Leadership experience in the game industry, especially QA
- Knowledge of Quality assistance, push left, development QA
- Knowledge of game production practices and methodologies
- Experience managing interpersonal issues on a team
- Experience creating team KPIs and quality control frameworks
- Experience innovating processes in the game industry
- Proficient time management and organization
- Ability to self-manage, generate tasks, and drive testing
- Desire to lead and develop staff in a fast-paced agile environment
- Extensive PC and Console gaming experience, preference for survival horror
- Passion for video games and contributing to the creative process
- excellent communication
- mentoring and people development
- initiative and autonomy
- Jira
- TestRail
- Perforce
Senior QA Coordinator in Horsham employer: Sega
Creative Assembly is an exceptional employer, offering a vibrant work culture where creativity and collaboration thrive. Located in Horsham, West Sussex, employees benefit from flexible hybrid working arrangements, generous holiday allowances, and comprehensive health insurance packages, all while contributing to the development of engaging games that entertain millions. With a strong focus on employee growth and well-being, Creative Assembly empowers its team members to make meaningful contributions and enjoy a fulfilling career in game development.
