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For Companies At a Glance
- Tasks: Provide essential tech support and troubleshoot issues for staff using Windows and Mac systems.
- Company: Leading interactive entertainment company with a focus on creativity and collaboration.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a dynamic team and ensure a seamless user experience in a creative industry.
- Qualifications: Strong skills in Windows and macOS, CompTIA A+ certification, and excellent communication.
- Other info: Exciting work environment with opportunities to innovate and grow your career.
The predicted salary is between 30000 - 42000 £ per year.
A leading interactive entertainment company in Horsham is seeking an IT Helpdesk Engineer. In this role, you will provide critical technical support, ensuring a seamless user experience for staff.
Responsibilities include:
- Monitoring incidents
- Assisting with technical troubleshooting
- Maintaining IT documentation
Ideal candidates will possess strong skills in Windows and macOS systems, hold a CompTIA A+ certification, and have excellent communication abilities. Join a dynamic team committed to creativity and collaboration.
IT Helpdesk Engineer — Windows & Mac Support in Horsham employer: SEGA Europe
Contact Detail:
SEGA Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer — Windows & Mac Support in Horsham
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our troubleshooting skills, especially with Windows and macOS systems. Practice makes perfect!
✨Tip Number 3
Show off your communication skills! During interviews, we need to explain technical concepts clearly and concisely. Remember, it’s all about making the user experience seamless, so let’s demonstrate that ability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace IT Helpdesk Engineer — Windows & Mac Support in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and macOS systems. We want to see how your skills match the role, so don’t be shy about showcasing your CompTIA A+ certification!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our dynamic team. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SEGA Europe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and macOS systems. Be prepared to discuss common issues and troubleshooting steps, as well as any relevant experiences you've had in previous roles. This will show that you're not just familiar with the systems but can also think critically about solving problems.
✨Show Off Your Communication Skills
Since this role involves assisting staff with technical issues, it's crucial to demonstrate your communication abilities. Practice explaining complex technical concepts in simple terms. You might even want to role-play a scenario where you help a non-technical person resolve an issue.
✨Familiarise Yourself with Incident Monitoring Tools
Research and understand the tools commonly used for incident monitoring and ticketing in IT support. If you have experience with specific software, be ready to discuss how you've used it effectively in the past. This shows that you're proactive and ready to hit the ground running.
✨Prepare Questions About Team Dynamics
Since the company values creativity and collaboration, come prepared with questions about the team culture and how they work together. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you.
