IT Helpdesk & Security Engineer (12-month FTC) - Creative Assembly (Horsham) - 5 days in-office

ABOUT SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly.

We help studios bring their creative vision to life from our publishing team based in London, working across Tech, Sales, Marketing, Finance, QA and more.

Working Model: On‑site (5‑days a week). Location: Albion Way, West Sussex, RH121JW. The role is based in Creative Assembly (Horsham). You will be the first line of technical assistance, keeping the studio shipping out great games and defending against phishing, dodgy downloads and compromised endpoints.

RESPONSIBILITIES

• Monitor and respond to incoming incidents and service requests in a timely manner across multiple channels including email, Microsoft Teams, the service desk platform and in‑person interactions.
• Assist with onboarding and off‑boarding processes for user accounts and hardware deployment or recovery.
• Proactively maintain user devices, ensuring compliance with company policies and standards.
• Create and maintain IT documentation in Atlassian Confluence, covering systems, solutions and operational processes.
• Provide support for O365, Microsoft Entra and other SaaS applications.
• Install and maintain a wide range of hardware and software to ensure optimal system performance.
• Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain and, if necessary, escalate incidents.
• Capture forensic images of suspected compromised endpoints using industry‑standard tooling (e.g. FTK Imager), preserving chain of custody and collecting relevant volatile data, logs and artefacts to support DFIR investigations.
• Support phishing triage and response, including reviewing user‑reported messages, pulling headers and indicators and assisting with investigations in Microsoft 365 Defender.
• Occasional travel to HQ or other studios may be required.

ESSENTIAL QUALIFICATIONS

• Strong hands‑on experience with Windows operating systems, troubleshooting and system maintenance.
• Capability to support in‑person users with technical troubleshooting and hands‑on support (cable management, workstation setup).
• Foundational understanding of Active Directory and Microsoft Entra ID.
• Bachelor’s Degree in Cyber Security, or a security‑focused certification.
• Experience working with the Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange).
• Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS), preserving chain of custody and producing verifiable hashes using FTK Imager, KAPE or equivalent.
• Working understanding of core security tooling including EDR (Microsoft Defender for Endpoint), SIEM (Microsoft Sentinel, Sumo Logic, Chronicle) and enterprise email security, sufficient to support incident triage and evidence collection.
• Awareness of common attacker techniques (MITRE ATT&CK) and basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon).

DESIRABLE QUALIFICATIONS

• Proficiency with macOS environments and support practices.
• Familiarity with ManageEngine Endpoint Central for device and asset management.
• Hands‑on experience with Microsoft Intune for mobile device and application management.
• Knowledge of Jamf for macOS device administration and support.
• Experience supporting Microsoft Teams Room Systems.
• ITIL Foundation certified (v3 or v4).
• CompTIA A+ certified.
• Security‑focused certifications such as GCIH, GCFA or equivalent.
• Hands‑on familiarity with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase or Magnet AXIOM, and an understanding of how to collect volatile data from a live endpoint.

SOFT SKILLS

• Excellent communication skills, with a talent for translating technical concepts into clear, accessible language.
• Strong problem‑solving abilities and a proactive mindset for approaching technical challenges head‑on.
• Strong interpersonal skills and a collaborative spirit that thrives in team environments.
• Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting.
• Natural inquisitiveness, with a continuous drive to learn, grow and stay ahead in a fast‑evolving tech landscape.

BENEFITS

We provide a comprehensive benefits package that includes life assurance, income protection, private healthcare and dental insurance schemes, and an enhanced contributory pension scheme. Our flexible working hours support a healthy work‑life balance. In‑office wellness initiatives such as weekly yoga classes, an in‑house massage therapy service, and a discounted gym membership are also available. All applicants are welcome. We actively seek to diversify our team and bring more voices to the table.