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For Companies At a Glance
- Tasks: Install, maintain, and repair arcade machines while delivering top-notch customer service.
- Company: Join SEGA Amusements, a leader in the arcade gaming industry.
- Benefits: Competitive pay, flexible hours, and opportunities for travel.
- Why this job: Be part of a fun team that keeps iconic arcade games running smoothly.
- Qualifications: 2+ years experience with arcade machines and strong hands-on skills.
- Other info: Dynamic role with potential for career growth and travel opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
SEGA Amusements is a powerhouse in the arcade gaming world, shaping generations and bringing joy to millions. As one of the most prolific arcade game producers, we continue to innovate and entertain. Now, we want you to be part of our journey!
We’re on the hunt for an experienced Multi-Site Field Engineer, located along the M3 Corridor, to keep our legendary arcade machines running at their best. This field-based role is crucial in ensuring our coin-operated machines are installed, maintained, and repaired efficiently — all while delivering top-tier customer service.
Responsibilities
- Install, maintain, service, and remove SEGA Amusements equipment
- Carry out basic network diagnostics
- Perform preventative maintenance and PAT testing
- Refill and manage merchandise on selected machines
- Ensure machines operate at peak performance to maximise revenue
- Follow all Health & Safety requirements
- Work with internal departments: Sega Total Solutions and Prize to manage parts, stock, and redemption tickets
What We’re Looking For
- 2+ years of experience in servicing amusement arcade machines
- Hands-on skills in installing and maintaining arcade equipment
- A self-starter who works well independently
- Comfortable with manual handling and hands-on repairs
- A people-person—reliable, trustworthy, and well-presented
- Willingness to work a 40-hour shift pattern, including alternate weekends & public holidays. Occasional requirement to travel, including overnight stays.
- A full UK driving licence and flexibility to cover different locations in peak seasons
- Experience in the amusement machine industry is essential!
Successful candidates will undergo a Disclosure and Barring Service check in line with the Rehabilitation of Offenders Act 1974.
About the Company
SEGA Amusements International Ltd is an equal opportunities employer.
Ready to level up your career? Submit your CV today!
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Multi Site Field Engineer employer: Sega Amusements International Ltd
Contact Detail:
Sega Amusements International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Site Field Engineer
✨Tip Number 1
Get to know SEGA Amusements! Research their latest arcade machines and innovations. This way, when you chat with them, you can show off your knowledge and passion for the industry.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to field engineering and customer service. Think of examples from your past experiences that highlight your skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Multi Site Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with arcade machines and any relevant skills. We want to see how your background fits with the Multi-Site Field Engineer role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the arcade industry and how you can contribute to SEGA Amusements. Keep it engaging and personal – we love to see your personality come through.
Show Off Your Customer Service Skills: Since this role involves interacting with customers, make sure to highlight any previous customer service experience. We’re looking for someone who can keep our clients happy while ensuring our machines are in top shape!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the SEGA family!
How to prepare for a job interview at Sega Amusements International Ltd
✨Know Your Machines
Familiarise yourself with SEGA's arcade machines and their common issues. Being able to discuss specific models and your experience with them will show that you're not just a technician, but someone who truly understands the equipment.
✨Demonstrate Customer Service Skills
Since this role involves delivering top-tier customer service, prepare examples of how you've successfully interacted with clients in the past. Highlight situations where you resolved issues or improved customer satisfaction.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting and repairs. Think of specific instances where you diagnosed a problem and implemented a solution effectively, especially in a field-based environment.
✨Prepare for Practical Questions
Expect technical questions related to installation, maintenance, and diagnostics. Brush up on your knowledge of PAT testing and preventative maintenance, as these are key responsibilities in the role.