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- Tasks: Install, maintain, and repair arcade machines while delivering top-notch customer service.
- Company: Join SEGA Amusements, a leader in the arcade gaming industry.
- Benefits: Enjoy a company car, health programmes, and additional leave.
- Why this job: Be part of a fun team that keeps iconic arcade games running smoothly.
- Qualifications: 2+ years experience with arcade machines and a full UK driving licence.
- Other info: Flexible hours with opportunities for travel and career growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Multi-Site Field Engineer – Join SEGA Amusements
West London/West Home Counties
SEGA Amusements is a powerhouse in the arcade gaming world, shaping generations and bringing joy to millions. As one of the most prolific arcade game producers, we continue to innovate and entertain. Now, we want you to be part of our journey
We\’re on the hunt for experienced Multi-Site Field Engineers located along the M3 corridor to keep our legendary arcade machines running at their best. This field-based role is crucial in ensuring our coin-operated machines are installed, maintained, and repaired efficiently—all while delivering top-tier customer service.
What You\’ll Do:
- Install, maintain, service, and remove SEGA Amusements equipment
- Carry out basic network diagnostics
- Perform preventative maintenance and PAT testing
- Refill and manage merchandise on selected machines
- Ensure machines operate at peak performance to maximise revenue
- Follow all Health & Safety requirements
- Work with internal departments: Sega Total Solutions and Prize to manage parts, stock, and redemption tickets.
What We\’re Looking For:
2+ years of experience in servicing amusement arcade machines
Hands-on skills in installing and maintaining arcade equipment
A self-starter who works well independently
Comfortable with manual handling and hands-on repairs
A people-person—reliable, trustworthy, and well-presented
Willingness to work a 40-hour shift pattern, including alternate weekends & public holidays. Occasional requirement to travel, including overnight stays.
A full UK driving licence and flexibility to cover different locations in peak seasons
Experience in the amusement machine industry is a essential
Successful candidates will undergo a Disclosure and Barring Service check in line with the Rehabilitation of Offenders Act 1974.
Ready to level up your career? Click \”Apply Now\” and submit your CV today
SEGA Amusements International Ltd is an equal opportunities employer.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company car
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
Experience:
- recent Arcade/Vending/White Goods: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: On the road
Field Service Engineer employer: Sega Amusements International Ltd
Contact Detail:
Sega Amusements International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research SEGA Amusements and their products. This way, when you chat with them, you can show off your knowledge and passion for arcade gaming. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about your past experiences and how they relate to the job. We want you to be ready to impress with real-life examples of your skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with arcade machines and any relevant skills. We want to see how your background fits with what we do at SEGA Amusements, so don’t hold back on showcasing your hands-on abilities!
Show Off Your People Skills: As a Field Service Engineer, you'll be interacting with customers regularly. Let us know about your customer service experience and how you handle different situations. A friendly, reliable vibe goes a long way in this role!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re excited to join our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just click 'Apply Now' and follow the prompts!
How to prepare for a job interview at Sega Amusements International Ltd
✨Know Your Machines
Familiarise yourself with SEGA's arcade machines and their common issues. Being able to discuss specific models and your hands-on experience with them will show that you're not just a fan, but someone who knows the ins and outs of the equipment.
✨Show Off Your Customer Service Skills
Since this role involves interacting with customers, prepare examples of how you've provided excellent service in the past. Think about times when you resolved issues or went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting and repairs. You might even be asked to solve a hypothetical problem during the interview, so practice explaining your thought process clearly and logically.
✨Highlight Your Flexibility
This job requires travel and working varied hours, so emphasise your willingness to adapt. Share experiences where you've successfully managed your time or adjusted your schedule to meet demands, showing that you're reliable and committed.