Sefton Council is seeking a Customer Service Advisor to join the Contact Centre. You will handle telephone, email and social media enquiries across a wide range of council services, ensuring high-quality service and accurate data on the CRM system.
The role requires the ability to manage a varied workload and to communicate complex information clearly. You will be part of a team delivering frontline customer service during standard hours, with full training provided and opportunities to develop
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Customer Service Advisor – Dynamic Contact Centre in Sefton employer: Sefton Redeployment
Sefton Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while driving meaningful change in adult social care. With a strong focus on professional development and continuous improvement, staff have ample opportunities for growth and collaboration with external partners, ensuring a rewarding career path in a vital sector. Located in a vibrant community, working here means contributing to impactful services that enhance the lives of residents.
