Apprentice

The Land Management Team, Green Sefton is looking to recruit an Apprentice who is committed to complete the 21 month programme to support the effective administration and maintenance of information and systems used by the team, helping to ensure that the functions of the data management resources are maintained correctly.

Responsibilities

• Support the Land Management Team in operating, monitoring and providing continual improvement to all systems of work, technical support functions and operational procedures for the team.
• Support with administration functions, e.g. seasonal recruitment, training records, uniform, equipment & Personal Protective Equipment issue, operational reporting data, correspondences, FOIs, health and safety, equipment & machinery allocation and management & monitoring systems.
• Assist with data input in support of budget management across the teams budgets to ensure data essential for resource allocation is up to date.
• Support with monitoring petty cash, purchasing, income, recharges and invoicing of customers.
• Support with data entry for the development and delivery of the Asset Management database.
• Assist with technical support necessary to monitor, record and report information related to the resources and delivery required to support service strategies that are required by the Land Management Team and Green Sefton.
• Support with the administration of, and monitor the performance of customer enquiries, including corporate complaints, Freedom of Information Act queries, Fixed Penalty Notices.
• Providing feedback against core works monitoring and resource allocation.
• Support the management and maintenance of effective systems to support core operations and resources management, including stock monitoring for the continual provision of consumables, materials, fuels, parts, equipment, tools required to deliver frontline operational activities.
• Assist with the management of queries (internal and external to the Council) and process responses to those queries, including work scheduling, standards of service delivery, invoicing for services provided, issuing of recharges and invoices.
• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and presents solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

Qualifications

• GCSE in: English (grade C or above or equivalent); Mathematics (grade C or above or equivalent).

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience