At a Glance
- Tasks: Lead audits and reviews to improve services and drive change.
- Company: Join Sefton Metropolitan Borough Council, a supportive and passionate team.
- Benefits: Enjoy a permanent role with a full-time schedule and impactful work.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in people's lives through quality assurance.
- Qualifications: Experience in quality assurance or housing law is essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You will:
- Lead and deliver thematic audits, case file reviews and learning frameworks
- Provide high-quality written and verbal reports with evidence-based recommendations
- Drive improvements based on data, customer feedback, complaints and legislative change
- Facilitate and conduct s.202 reviews under the Housing Act 1996
- Oversee complaints, elected member enquiries and customer feedback processes
- Work closely with managers, legal teams and partners across the sector
- Champion innovative practice, continuous learning and professional standards
- Support strategic planning, quality assurance systems and risk management
This role requires a confident communicator, an analytical thinker and someone who enjoys both autonomy and collaboration. It is ideal for someone who thrives on complexity, problem-solving and driving real service improvement.
About You
We’re looking for someone who brings:
Essential experience & knowledge
- Strong background in quality assurance, audit or performance management (public sector preferred)
- Experience in statutory homelessness services, housing advice or related legal frameworks
- Ability to interpret and apply the Housing Act 1996 (Part 7) and the Homelessness Code of Guidance
- Experience of working in multi-agency environments
- Strong analytical, report-writing and presentation skills
- Ability to manage complex caseloads and meet statutory deadlines
Skills & Behaviours
- Innovative, solution-focused and able to influence change
- Skilled at building trust, collaboration and effective partnerships
- High personal integrity and commitment to equality and diversity
Qualifications
A relevant degree or qualification or significant experience in homelessness, housing law, QA or audit roles.
Why Join Us?
Working at Sefton Council means contributing to services that directly improve people’s lives. You’ll be part of a passionate, supportive team committed to delivering high standards and innovative, person-centred solutions.
EQUAL OPPORTUNITIES
Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role. Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.
Closing Date
The closing date for this vacancy is Thursday the 11th June 2026 (or earlier in the event of high volume of applications being received). Provisional interview dates are the week commencing the 20th June, to be confirmed.
Quality Assurance Audit Review Officer employer: Sefton Council
Sefton Metropolitan Borough Council is an exceptional employer dedicated to enhancing the lives of its community through high-quality services. With a strong emphasis on equality, diversity, and inclusion, employees are supported in a collaborative environment that fosters professional growth and innovative practices. Joining our passionate team means being part of meaningful work that drives real service improvements while enjoying a workplace that values individual strengths and promotes continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Audit Review Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Sefton Council or similar organisations. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality assurance and housing law. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 3
Showcase your analytical skills! Bring examples of reports or audits you've done in the past to the interview. This will demonstrate your ability to provide evidence-based recommendations, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Quality Assurance Audit Review Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role. Use keywords from the job description, like 'quality assurance' and 'analytical skills', to show we’re on the same page.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how they’ve helped you in past roles. For instance, if you’ve led audits or managed complex caseloads, share specific examples that illustrate your impact.
Be Clear and Concise:When writing your application, clarity is key! Keep your sentences straightforward and avoid jargon. We want to see your thought process, so make it easy for us to follow your ideas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Sefton Council
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Code of Guidance. Being able to discuss these frameworks confidently will show that you understand the legal landscape and can apply it effectively in your role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive improvements in previous roles. Be ready to discuss specific audits or case reviews you've led, highlighting the outcomes and recommendations you made based on your findings.
✨Communicate Effectively
As a Quality Assurance Audit Review Officer, strong communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a brief report or presentation to demonstrate your report-writing skills during the interview.
✨Emphasise Collaboration
This role involves working closely with various teams and stakeholders. Be prepared to share examples of how you've built trust and collaborated effectively in multi-agency environments. Highlight your ability to influence change and foster partnerships.
