At a Glance
- Tasks: Deliver top-notch customer service and support daily operations at Litherland Sports Park.
- Company: Join Sefton Metropolitan Borough Council, a diverse and inclusive employer.
- Benefits: Flexible hours, competitive pay, and a welcoming work environment.
- Other info: Great opportunity for personal growth in a dynamic community setting.
- Why this job: Be the friendly face that makes visitors feel at home while gaining valuable experience.
- Qualifications: Customer-focused attitude and ability to handle cash transactions.
The predicted salary is between 13.2 - 13.2 £ per hour.
Litherland Sports Park is seeking to appoint a motivated and customer-focused Operations Assistant to join our team on a casual basis. This key front-facing role is based within a busy reception area and supports the day-to-day operation of our facility. You will play an important role in delivering high-quality services to the public, ensuring all visitors receive a welcoming, professional, and efficient service.
Key Responsibilities
- Provide a high standard of front-of-house and reception service
- Ensure the safety and wellbeing of all customers and visitors
- Handle cash and card payments, ensuring all transactions are processed accurately
- Respond to customer enquiries both in person and via telephone
- Operate a computerised till and booking systems
- Set up and take down equipment for activities and events
- Undertake ad hoc cleaning duties to maintain a clean, safe, and welcoming environment
The closing date for this vacancy is Sunday 2nd August 2026 (or earlier in the event of high volume of applications being received). Provisional interview dates are Monday 10th August 2026.
Equal Opportunities
Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us; our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.
How to apply
Please apply online via the link provided. Please note, we do not accept CV’s (unless specified on the advert). Please fully complete the online application form.
Casual Operations Assistant employer: Sefton Council
Sefton Council is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises the growth and development of its employees. With a strong focus on educational innovation, this role offers the opportunity to make a meaningful impact in the community while benefiting from professional development programmes and collaborative partnerships. Working in Sefton not only allows you to contribute to the future of education but also provides a vibrant environment that values diversity and encourages creative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Operations Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sefton Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sefton Council and let us see your personality shine through!
We think you need these skills to ace Casual Operations Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sefton Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Sefton Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sefton Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sefton Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sefton Council will surely appreciate.
