At a Glance
- Tasks: Support clients with financial assessments and assist in delivering essential home improvements.
- Company: Sefton Metropolitan Borough Council, committed to community service and inclusivity.
- Benefits: Permanent position with full-time hours and a supportive work environment.
- Other info: Join a diverse team dedicated to equality and personal growth.
- Why this job: Make a real difference in people's lives by helping them stay safe in their homes.
- Qualifications: Experience with financial assessments and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Employer: Sefton Metropolitan Borough Council
Location: Sefton Metropolitan Borough Council, Magdalen House
Contract: Permanent
Working Pattern: Full Time
Hours: 36 hours per week.
DBS Check: Yes
Closing Date: 14/06/2026 at 23:59
Reference: REA/26/338248
Sefton’s Building Services Section (Home Improvements Service) are tasked with the delivery of Disabled Facilities Grants, which are classed as major adaptations. Our main activities centre upon these adaptations which help enable clients to have safe access in and around their homes so they may continue to live there for as long as possible.
We are seeking to appoint an experienced Caseworker who will have responsibility for the financial assessments of clients and who is highly motivated to assist in the delivery of these Disabled Facilities Grants from the initial enquiry through to completion of works in accordance with recognised procedures and time frames. The successful applicant will be required to provide a Boroughwide service to all our clients, have experience of working with older people and/or people with disabilities is desirable along with a genuine commitment to work to consistently high standards providing a quality service at all times.
Key Responsibilities:
- Communicate with a wide and varied customer base and liaise with internal and external bodies and the various parties involved in delivering this key customer service.
- Carry out Caseworker visits, visiting older and/or people with disabilities to gather all required financial information as required to carry out financial means tests whilst providing advice, assistance and support to customers.
- Prepare & submit applications in support of obtaining charitable funding on behalf of customers.
- Work on own initiative whilst managing own workload to ensure deadlines/targets are met.
- Assist in the administration of Disabled Facilities grants/loans process from receipt of the initial referral to completion of works.
The closing date for this vacancy is Tuesday, 14th June 2026 (or earlier in the event of high volume of applications being received). Provisional interview dates are Friday 19th June 2026.
EQUAL OPPORTUNITIES: Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential.
We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.
How to apply: Please apply online via the link provided. Please note, we do not accept CVs (unless specified on the advert). Please fully complete the online application form.
Caseworker - Home Improvements employer: Sefton Council
Sefton Metropolitan Borough Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that values diversity and promotes employee growth. As a Caseworker in the Home Improvements Service, you will play a vital role in enhancing the lives of older individuals and those with disabilities, while benefiting from a collaborative culture that encourages professional development and offers a fulfilling career path in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker - Home Improvements
✨Tip Number 1
Get to know the company! Research Sefton Metropolitan Borough Council and their Home Improvements Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Caseworker, you'll be liaising with a diverse range of clients and stakeholders. Role-play common scenarios with friends or family to boost your confidence and ensure you can convey your ideas clearly.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed workloads and met deadlines in previous roles. This will demonstrate your ability to handle the responsibilities of the Caseworker position effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it shows that you're proactive and ready to take the next step in your career with us at Sefton.
We think you need these skills to ace Caseworker - Home Improvements
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what Sefton is looking for in a Caseworker and tailor your application to highlight how your skills and experiences match their needs.
Show Your Passion for Helping Others:In your written application, let us see your genuine commitment to supporting clients, especially older people and those with disabilities. Share any relevant experiences that demonstrate your dedication to providing quality service and making a difference in people's lives.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. Use bullet points if necessary to make it easy for the hiring team to read through your qualifications and experiences. We want to see your strengths without wading through too much text!
Apply Through Our Website:Don’t forget to apply online via the link provided! We don’t accept CVs unless specified, so make sure you fully complete the online application form. This is your chance to shine, so put your best foot forward!
How to prepare for a job interview at Sefton Council
✨Know Your Stuff
Make sure you understand the role of a Caseworker in Home Improvements. Familiarise yourself with Disabled Facilities Grants and the financial assessment processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since you'll be working with older people and those with disabilities, it's crucial to demonstrate your commitment to providing a quality service. Prepare examples from your past experiences where you've shown empathy and support to clients in similar situations.
✨Be Organised
As a Caseworker, you'll need to manage your workload effectively. Bring along a planner or notes to discuss how you prioritise tasks and meet deadlines. This will showcase your organisational skills and ability to work independently.
✨Communicate Clearly
You'll be liaising with various parties, so practice clear and concise communication. Think about how you can explain complex information simply, especially when discussing financial assessments with clients who may not be familiar with the terminology.
